Covid-19 threw the retail industry into disarray, forcing the closure of physical stores and casting doubt on the in-store experience's future. As a result of this unexpected shift, many retailers are still scrambling to provide efficient service to clients through alternative channels.

Retailers who prioritized physical stores and face-to-face engagement over developing omnichannel experiences have struggled to respond in this situation. The evolving customer behavior of millennials and Gen Z, inclined fully towards e-commerce channels, even before the pandemic, had caught many of these retailers off-guard too.

Therefore, in this webinar, we discuss developing "omnichannel" experiences using the best tool available - Microsoft Dynamics 365 Commerce. Join our Dynamics ERP experts as they talk about:

  • Changing Facets of the Retail and eCommerce Industry​
  • Creating an Optimal Shopping Experience Despite the Challenges​
  • Dynamics 365 Commerce: Architecture, Features, and More
  • Synoptek Success Stories