IT BlogsTop 15 Reasons to Consider IT Outsourcing

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The Top 15 Reasons for IT Outsourcing

IDC states that 43% of companies have hit a digital “trough.”  That is where they realize the enormity of the challenge in aligning the organization capabilities, talent, processes, and spend is unrealistic. Outsourcing part, or all, of your IT infrastructure and its operation, can get you the business results you want and get you out of the trough.

The Top 15 Reasons for IT Outsourcing:

  1. Lower operational and labor costs
  2. Gain the ability to focus staff and resources on core business projects
  3. Leverage a larger knowledge base with a wide-range of experience
  4. Mitigate risks for projects where internal resources do not have the skills or time to complete
  5. Speed up implementation time for IT infrastructure maintenance activities and upgrades
  6. Gain expertise for temporary projects or access skill sets not internally employed
  7. Learn about operational issues or advantages of different IT management tools and platforms
  8. Increase end-user satisfaction by outsourcing support functions (Help Desk)
  9. Improve IT performance corporate-wide, using the latest technology
  10. Immediately reduce risk and meet compliance criteria
  11. Improve overall end-user and IT security with outsourced “Security as a Service” offerings
  12. Get 24×7 support without the capital budget expenditures
  13. Acquire “proactive” insight and prevent outages on networks, servers, and databases
  14. Realize economies of scale and significant cost savings with an MSP managing all of your IT infrastructure
  15. Get “fixed” monthly pricing with no surprises and customized agreements

What IT functions should you outsource?

A good way to look at what IT tasks should be outsourced is to relate IT staff efforts and costs to business goals. For example, a business may be generating several hundred Help Desk tickets monthly, so the IT department needs enough staff, IT service management capability and support tools to address this workload. However, from a “business” perspective, Help Desk trouble tickets do not have much to do with what the business is trying to accomplish. They are a maintenance activity.

Outsourcing Help Desk services would free up IT staff to focus on the projects and goals that drive the business forward. Synoptek monitoring, management, and 24×7 Help Desk services, bundled together, provides the trained staff and IT service management platforms to handle problems quicker and at a lower cost than the IT departments in most businesses. IT outsourcing can save money, but perhaps more importantly provide better service levels to internal and external users.

This example also applies to IT Security, infrastructure monitoring, patching, upgrades, email hosting, disaster recovery and cloud hosting.

IT outsourcing works and delivers exceptional value. Contact Us now to begin a conversation to find out why outsourcing your IT tasks to Synoptek will provide you a return on your investment on many levels.  Over 20 year’s experience and 475 IT professionals, and a “customer first” focus, you will quickly learn why Synoptek is ranked one of the Top 5 Total Service companies providing outsourced it services.

IT BlogsCloud Migration Checklist

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Understanding the Value of Cloud Technology

Cloud Hosting is where business, customers, and technology blend. We would like to help you leverage the value of cloud hosting technology instead of building your own IT infrastructure for complex information technology scenarios, collaboration tools, and business systems.

After performing hundreds of cloud migrations, Synoptek can assist you in selecting the cloud hosting solutions that are “right-sized” for your business. Our Cloud Migration Checklist below will provide many of the items you need to consider when embarking on a cloud migration project or moving between cloud providers. Our Cloud Assessment Report will provide you the “hard data” measuring usage and performance parameters for every device and application.

Cloud Migration Strategy – Where are you going?

Your “information architecture” mainly consists of various data assets and applications used to manage those assets in a number of ways. Try to imagine that you have to move all of those data assets and applications from your entire data center to another data center.

That’s what a migration to cloud computing is. Migrating data and applications from your on-premise computing infrastructure to someone else’s data center. Now you have a picture in your mind of how much needs to be done, and all the concerns around storage, performance, networking, security, privacy, and compliance.

What will your information architecture look like when you’ve completed your migration?

You may hear IT experts refer to this process as developing a “technology road map” between your current state and your desired future state. Without performing this exercise, you’ll likely create far more business process disruption than desired, resulting in a far more expensive transition.

A Cloud Migration Checklist, Are You Prepared?

Like any trip from one place to another, you need to start by knowing where you’re coming from, what you’re bringing with you, and where you’re going.

The very first thing on your checklist must be a comprehensive inventory including:

  1. Who are your users and how are they grouped?
  2. What applications are used by which users and groups?
  3. What resources are required by each application to run optimally?
  4. What data assets must be accessed while using those applications?
  5. What is the value of each of those assets?
  6. How are you protecting and securing each data asset currently?
  7. How many users will access each application from a dedicated desktop computer?
  8. How many mobile devices inside and outside the facility?
  9. How many users access each application from a shared, publicly-accessible station?
  10. What kinds of networks are being used to access information? Which are wired? Which are wireless?
  11. Which use public wide area wireless networks such as 4G?
  12. What devices are being used by each user or group? Computers, laptops, smartphones, other?
  13. What are you bringing with you?
  14. Each application must be evaluated to determine whether it will be moved to the cloud as it is, modified before movement, or must be kept on local infrastructure?
  15. Which cloud resource will each application be mapped?
  16. Have you matched various cloud services offering different functionalities to increase cost savings and performance?
  17. Where will each data asset be moved?
  18. What storage capacities will be provisioned to support each?
  19. How will each data asset be protected and secured while in storage at the selected cloud facility, and during transit between there and elsewhere?
  20. What devices will each user be accessing which resources? You’ll need to confirm that each device can be properly secured.

Managed Cloud Hosting and Storage Solutions

Synoptek’s Managed Cloud Hosting and data storage provides the agility and efficiency you expect from a trusted 20-year veteran. You select private, public, or hybrid cloud hosting custom configurations over multiple locations and multiple environments based on your business needs. Managed Cloud Hosting solutions also include Microsoft Azure and AWS platforms.

Does Your Organization Have All The Required Skills to Migrate to the Cloud?

If you’re like most organizations, it’s far more likely that you don’t, and it would be illogical to invest in obtaining the expertise you need.

A far more cost-effective approach is finding an experienced partner, like Synoptek.

To help you select the right partner read about our results with other clients. We invite you to take a look at some of Synoptek’s related case studies.

IT BlogsFINANCIAL SERVICES

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Managed IT Services for Financial Services Organizations

Financial Services organizations need to win, and keep, the loyalty of their customers.  This requires a combination of advanced customized digital and mobile engagement, as well as the credibility gained from offering industry-leading expertise along every step of their customer journey and every transaction.

Financial services organizations understand that technology, correctly applied, can provide a valuable market differentiator.  Financial services organizations need to be able to support the secure collection and distribution of transactional, regulatory, customer and market data to keep pace with their competitors.

By outsourcing the monitoring and maintenance of your IT infrastructure to Synoptek Managed Services, you will reduce IT-related expenditures and at the same time improve your IT system performance.  More importantly, you will ensure that every “customer touchpoint” will meet expectations.

Synoptek is one of the few “full-service” nationwide Managed Services Providers focused on the Financial Services industry.  We can offer:

IT Consulting – Synoptek can give you perspectives no specialized vendor will tell you.  We are technology agnostic and look to provide you the best possible cost-effective solution for your demanding operating environment.

Cloud Hosting Services – We can assess your computing needs and can migrate your workloads to any cloud environment.   We are Azure, and AWS Partners, and Gold Partner of the Year with Equinix.  We support complex Hybrid Cloud environments.

IT Infrastructure as a Service – Synoptek uses an advanced set of monitoring and management tools to proactively monitor your IT infrastructure.  We can act as a “single source” that can own all of your problems and manage your vendors to a satisfactory resolution of an incident.  We get quicker results, lowering your maintenance costs and reducing the impact of network or server outages.

Backup and Disaster Recovery – Synoptek will evaluate your networking and storage alternatives and deliver your financial services organization a comprehensive Backup and Disaster Recovery plan.  We can also implement this solution with the hosting providers of your choice.  From simple file recovery to site-level recovery, we outline a list of deployment, cloud storage, and operational alternatives to give you the options you need.

Applications Management – Synoptek Managed Services manages many applications that are critical to daily operations within the financial industry. Our infrastructure can support a customized environment that won’t disrupt any of your operational systems while developing and testing.

24×7 Help Desk, Service Desk – This is where it all comes together.  Our US-based Help Desk is staffed by a team of IT Professionals that have attained some of the highest first level resolution (FLR) rates in the industry.  Have your talented IT team focus on your critical business objectives and not “basic” Help Desk” activities.

Learn, Compare, and Evaluate Your Managed Services Provider

More information about comparing and evaluating IT services from a Managed Service Provider can be found below.  Many Managed Service Providers have a “core” focus like security, disaster recovery or hosting.  Synoptek, through its resources and its partners, provides everything you need to design, install, manage, and secure your entire IT operating environment.

Compare Azure, AWS, Hybrid Environments, Preparation Steps for Successful Cloud Migration Projects

Right-sizing your cloud; getting the best configuration, confirming your cloud instance types, storage options, peak RAM usage, storage capacity and current utilization require very precise analytics.  Learn about the best ways to manage and configure your cloud.  Cloud Migration Analysis.

IT Services Management, from a CFO Perspective

The advantages of dealing with one provider presents a number of economies of scale and operating efficiencies.  Also, we use our purchasing power to lower the costs of services you might buy direct from many of these same providers. When our 24×7 Help Desk takes a call, and we are providing our full suite of “ITaaS” (IT as a Service) we can quickly diagnose and remediate problems.

Effectively managing the costs of cyber security protection

Cyber Security is a rapidly evolving challenge.  Learn how to manage your cyber security risk and at the same time manage your costs. Companies look to us for ongoing guidance, not to sell them tools.  We meet regularly with our clients to assess and discuss how they can be more secure.  We provide current awareness of trends we see with other clients as well as emerging threats.  Our Cyber Security services bundle offers complete intrusion detection and protection.

Cyber Security Protection in 2017 for Financial Services Organizations

In response to the increased attacks on the financial services industry, Synoptek has developed several programs including end-user training and threat education, endpoint security, network security, as well as cyber security advisory.

Synoptek can manage your entire IT environment, including managing your vendors.  No more vendor’s blaming vendors with Synoptek.  Don’t struggle with MSP’s that are too small or “specialized.”

A Financial Services IT environment should include:

  • An IT infrastructure designed to diagnose and remediate problems quickly and efficiently
  • An IT infrastructure designed for reliability with the ability to quickly scale
  • An optimized IT infrastructure continuously measured against specified service levels
  • An experienced IT team to seamlessly integrate new IT infrastructure with legacy systems
  • A “core focus” of improving IT operations processes and IT staff training
  • Established practices in using infrastructure security management services
  • A team experienced in IT infrastructure patching, upgrades, and migrations
  • An advanced IT Service Management (ITSM) framework specifically designed to manage a diverse IT infrastructure environment
  • A team continually improving IT infrastructure design and increasing IT “value”

Synoptek’s Managed IT Infrastructure Services provide all of these features and more for a fixed monthly price.  Synoptek takes a different approach, serving as a trusted advisor to its clients offering value, innovation, assurance, and integrity in every customer interaction. Synoptek’s managed services model optimizes IT system performance and reliability while creating a predictable and sustainable IT environment that proves cost-effective for our clients in the financial services industry.

We are currently managing almost every type of device all over the globe for a number of financial services clients.  Contact Us and one of our Solutions Architects will call you back shortly to answer any questions you may have.

Read how Synoptek helped a financial services firm achieve their business objectives with our guidance – WR Hambrecht + Co