Submit Request

Your Contact Details
Help me find my computer name.
Request Details

Service Priorities

P1
P2
P3
P4
SR
MAJOR

An engineer will begin working on these incidents within fifteen (15) minutes and continue until resolved.

Example: Your network is down, your email service is down, etc. Synoptek will begin working the issue immediately.

IMPAIRED

An engineer will begin working on these incidents within one (1) business hour and continue until resolved.

Example: You cannot send or receive e-mail or your PC won't boot up

MODERATE

A medium priority incident will be assigned to an engineer who will beginning working on the issue within six (6) business hours. The engineer may schedule a resolution for the incident at an appropriate time.

Example: A business process can continue but is less responsive, or takes much longer to complete than usual, or PC is impaired, but still usable.

FUNCTIONAL

A low priority incident will be assigned to an engineer who will contact the customer within twelve (12) business hours and schedule a resolution for the incident at an appropriate time.

Example: You cannot print to a desired printer but you can print to other printers.

SERVICE REQUEST

A service request will be assigned to an engineer who will contact the customer within one (1) business day to schedule a resolution for the incident at an appropriate time.

Example: a user needs an application installed on his or her PC, or you’ve hired a new employee and they need an account created.

If you have any questions, or need to follow up, please contact your Service Desk and reference the Ticket Number from the email you will receive after you submit your request.

[getstarted]