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Gartner estimates that by the end of 2015, personal lines and casualty (P&C) insurers that do not offer online and mobile transactions will lose one-quarter of their current market share.
Insurance company clients want to communicate with the device most convenient to them at the time. They expect an interaction with the insurance company to be secure, responsive and seamless. Client interactions regarding personal data, claim history and billing issues should be handled professionally and quickly. These business challenges can only be met with a high-performance IT infrastructure.
Those insurers that have more advanced IT and online capabilities will gain market share. IT infrastructure performance will also enhance the ability for insurance companies to do more cross-selling and lower processing costs.
The benefits of using advanced, well-managed IT environments in the Insurance industry include:
In “Technology Drives Insurance Industry Growth” on baselinemag.com, Bob Violino cites a specific case study. An IT team quickly determined that the direct-attached storage system in place was no longer adequate for its application. It evaluated options and decided to deploy a virtualized storage area network (SAN). The system has enhanced performance and sped up recovery times.
As a result, the firm can support 16 percent more customers and 71 percent more agents, with no increase in the size of the IT staff. Other benefits include a 60 percent reduction in storage footprint; 99 percent decrease in complaints about slow performance; 20 percent improvement in I/O performance; and a 75 percent reduction in tape usage with disk-based backups.
Synoptek can demonstrate similar stories along with a significant cost savings for many of its insurance clients.
The top tech trends for the insurance industry cover three themes: the merging of the real and virtual worlds, the advent of intelligence everywhere and the technological impact of the digital business shift, said analysts at the Gartner Symposium/ITxpo, held in Orlando.
Gartner defines a strategic tech trend as one with the potential for significant impact on the enterprise within the next three years. “Significant” includes the high potential for disruption to the business, end users and IT, the need for major investment, or the risks brought on by late or failure to adopt. These technologies could impact the organization’s long-term plans, programs and initiatives.
“We have identified the top 10 technology trends that organizations cannot afford to ignore in their strategic planning processes,” said David Cearley, vice president & Gartner Fellow. “This does not necessarily mean adoption and investment in all of the trends at the same rate, but companies should look to make deliberate decisions about them during the next two years,”
As mobile devices continue to proliferate, Gartner predicts an increased emphasis on serving the needs of the mobile user in diverse contexts and environments, as opposed to focusing on devices alone.
“Phones and wearable devices are now part of an expanded computing environment that includes such things as consumer electronics and connected screens in the workplace and public space,” said David Cearley, vice president and Gartner fellow. “Increasingly, it’s the overall environment that will need to adapt to the requirements of the mobile user. This will continue to raise significant management challenges for IT organizations as they lose control of user endpoint devices. It will also require increased attention to user experience design.”
Gartner identifies four basic usage models—manage, monetize, operate and extend—that can be applied to any of the four “Internets.”
Enterprises should not limit themselves to thinking that only the Internet of Things (assets and machines) has the potential to leverage these four models. For example, the pay-per-use model can be applied to assets (such as industrial equipment), services (such as pay-as-you-drive insurance), people (such as movers), places (such as parking spots) and systems (such as cloud services). Enterprises from all industries can leverage these four models.
Worldwide shipments of 3D printers are expected to grow 98% in 2015, followed by a doubling of unit shipments in 2016. 3D printing will reach a tipping point during the next three years as the market for relatively low-cost 3D printing devices continues to grow rapidly, and industrial use expands significantly, Gartner says. New industrial, biomedical and consumer applications will continue to demonstrate that 3D printing is a real, viable and cost-effective means to reduce costs through improved designs, streamlined prototyping and short-run manufacturing.
Analytics will take center stage as the volume of data generated by embedded systems increases and vast pools of structured and unstructured data inside and outside the enterprise are analyzed.
Every app needs to have analytic tools. Big data will enable this trend, but the focus needs to turn toward big questions and big answers first, and big data second. The value is in the answers, not the data, Gartner says.
“Organizations need to manage how best to filter the huge amounts of data coming from the Internet of Things, social media and wearable devices, and then deliver exactly the right information to the right person, at the right time. Analytics will become deeply, but invisibly embedded everywhere,” Cearley says.
Because of the ubiquity of embedded intelligence and analytics, systems will gain the technology to be alert to their surroundings and able to respond appropriately. Context-aware security is an early application of this new capability, but others will emerge. By understanding the context of a user request, applications can not only adjust their security response but also adjust how information is delivered to the user, greatly simplifying an increasingly complex computing world, Gartner says.
Deep analytics applied to an understanding of context provide the preconditions for smart machines. Advanced algorithms will allow systems to understand their environment, learn for themselves and act autonomously. Prototype autonomous vehicles, advanced robots, virtual personal assistants and smart advisors already exist and will evolve rapidly, ushering in a new age of machine helpers. The smart machine era will be the most disruptive in the history of IT, Gartner predicts.
The convergence of cloud and mobile computing will continue to promote the growth of centrally coordinated applications that can be delivered to any device. “Cloud is the new style of elastically scalable, self-service computing, and both internal applications and external applications will be built on this new style,” Cearley says. “While network and bandwidth costs may continue to favor apps that use the intelligence and storage of the client device effectively, coordination and management will be based in the cloud.”
In the near term, the focus for cloud/client will be on synchronizing content and application state across multiple devices and addressing application portability across devices. Over time, applications will evolve to support simultaneous use of multiple devices. The second-screen phenomenon today focuses on coordinating television viewing with use of a mobile device. Gartner predicts that in the future, games and enterprise applications will use multiple screens and exploit wearables and other devices to deliver an enhanced experience.
Agile programming of everything from applications to basic infrastructure is essential to enable organizations to deliver the flexibility required to make the digital business work. Software-defined networking, storage, data centers and security are maturing. Cloud services are software-configurable through API calls, and applications, too, increasingly have rich APIs to access their function and content programmatically. To deal with the rapidly changing demands of digital business and scale systems up—or down—rapidly, computing has to move away from static to dynamic models, Gartner says. Rules, models and code that can dynamically assemble and configure all of the elements needed from the network through the application are needed.
Web-scale IT is a pattern of global-class computing that delivers the capabilities of large cloud service providers within an enterprise IT setting. More organizations will begin thinking, acting and building applications and infrastructure similar to Web giants such as Amazon, Google, and Facebook. Web-scale IT does not happen immediately, but will evolve over time as commercial hardware platforms embrace the new models, and cloud-optimized and software-defined approaches reach mainstream. The first step toward the Web-scale IT future for many organizations should be DevOps—bringing development and operations together in a coordinated way to drive rapid, continuous incremental development of applications and services.
All roads to the digital future lead through security. However, in a digital business world, security cannot be a roadblock that stops all progress. Organizations will increasingly recognize that it is not possible to provide a 100% secure environment. Once organizations acknowledge that, they can begin to apply more-sophisticated risk assessment and mitigation tools. On the technical side, recognition that perimeter defense is inadequate and applications need to take a more active role in security gives rise to a new multifaceted approach.
Security-aware application design, dynamic and static application security testing, and runtime application self-protection combined with active context-aware and adaptive access controls are all needed in today’s dangerous digital world. This will lead to new models of building security directly into applications. Perimeters and firewalls are no longer enough; every app needs to be self-aware and self-protecting.*
The insurance industry is being challenged to manage to trends outlined above, and while addressing business issues such as client retention, security, risk, compliance, efficiency, expense management and growth. With dozens of applications running supporting these business objectives, along with increasing volume and data loads, insurance companies need a “high performance” IT infrastructure.
Synoptek blends speed, agility and simplicity to meet these technology challenges. To accomplish this, we have over 300 IT professionals and a multi-million dollar investment in IT infrastructure and the most advanced tools available to manage and service your IT infrastructure needs.
We offer secure cloud hosting, 24×7 Help Desk services from three US-based Service Centers, expert IT consulting and we manage almost every type device for clients worldwide. Synoptek’s portfolio of solutions is designed to provide the “end-to-end” management of the IT infrastructure insurance companies need to support their field agents and customers.
We do IT differently by offering a personal customer experience at every touchpoint. We understand insurance companies so we can deliver you the “rightsized” set of technology services.
If you accept that data is critical to your insurance firm and that the management of that data is equally important, then you want to establish a relationship with a provider like Synoptek that will be a partner with you, and not a faceless vendor who just sells commodity solutions.
*The article “10 ways that technology will change the insurance business” is based on an article BY MELISSA HILLEBRAND, PROPERTYCASUALTY360.COM. http://www.propertycasualty360.com/2014/11/04/10-ways-that-technology-will-change-the-insurance?page_all=1