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Home / Case Studies / Magento Support and Enhancement Services Helps Consumer Media Company Deliver a Seamless E-commerce Experience
Services: Magento e-commerce
The media company manages various e-commerce websites that offer the best selection of books and magazines, related to wood working, home building and home design, cooking, sewing, knitting, crafts, and gardening.
The media company was facing challenges in managing support and maintenance of the websites, as these activities were carried out by its in-house IT team that lacked expertise in Magento. Some of the key challenges involved a high degree of complexity in the navigation of the websites and slow page response.
The media company was looking for an application management services provider who could provide a dedicated team of Magento specialists, to monitor its e-commerce websites around-the-clock and simultaneously improve website performance for faster response time.
Solution and Approach
To help the media company effectively manage and enhance its website portfolio, Synoptek (formerly Indusa) provided a fast, flexible, and expert team of Magento certified developers. This team absorbed challenges, operational processes, and business goals of the media company. After performing a complete assessment of the media company’s e-commerce websites, Synoptek’s team provided end-to-end support and maintenance services to ensure flawless navigation and better site operation.
The support and maintenance services include:
Synoptek’s robust support and maintenance services ensure that the e-commerce websites are always up and running at full throttle, and the total cost of maintenance of the websites is low.
The IT resources of the media company are freed from the trouble of support and maintenance of the websites and are able to focus more on strategic initiatives.
Performance optimization enables the e-commerce website to process the page quickly, transfer the content instantly, and render the page on different browsers in a flash.
Synoptek’s Magento experts help the users identify performance problem areas in their e-commerce sites and address them with a customized site optimization system. This helps them meet their various objectives including getting the desired traffic, branding, cost savings, better customer service, and other online marketing objectives.
With Synoptek’s prompt, cost effective, and technologically advanced Magento support and maintenance services, the media company has been able to save more than 50% of costs compared to the services provided by other Magento service providers, and simultaneously improve its online presence.
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