Post-merger Integration Services Help a Healthcare Provider Streamline Operations Post Integration

Customer: A national post-acute healthcare providerProfile: The healthcare client provides patient-centric care to local communities.

Services: Post-merger Integration Support

Size: 10,000+
Region: Dallas, TX
Industry: Healthcare

Business Need

With 22,000 qualified professionals in over 190 offices, the healthcare client thrives on providing patient-centric care and a warm and personalized experience within local communities. With advanced technologies, proprietary programs and extensive training, the client – touted to be one of the fastest-growing healthcare companies in the country – improves quality of living for over 90,000 patients each year.

To expand operations and attain more growth, the client acquired the subsidiary of a large healthcare company. However, the post-merger integration presented a significant challenge: decoupling the company from the existing parent company and integrating it to the organization was difficult from a business process and systems perspective.

Under the terms of the acquisition, the client was required to complete the integration and migration of all IT-related systems within 12 weeks or face significant penalties from the parent company.

Since client lacked staff with the right skills and since the actual cut-over of systems integration had to be completed within a specified time-frame, it reached out to Synoptek to streamline post-merger integration.

Solution and Approach

To meet the client’s post-merger integration requirement, Synoptek carried out the project in a phased manner. The project involved:

  • Integrating the network as well as data from emails and Active Directory
  • Building out infrastructure to support multiple new back-office systems
  • Integrating financial systems to get the newly acquired division set up in the client’s financial system.
  • Integrating PCS of the acquired company into the client’s end-point management solution

Synoptek built a robust planning schedule and completed a number of test integrations to validate all methodologies. It also constantly worked with the client to tackle and resolve issues.

Business Results

Acquiring a new company, although beneficial, also brings its own set of challenges – which when not looked into immediately, can result in a series of problems later on. Synoptek met all of the client’s consolidation and integration needs quickly, which made it extremely easy for the client to resume operations post-merger.

Synoptek’s support services not only eased technology integration but also helped the client integrate culturally and business-process wise.

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