Client Success Stories

White Cloud Analytics

A Healthcare Services Provider concerned with data security and compliance management

WhiteCloud Analytics (WCA) is a software and services company based in Boise, Idaho. They provide business intelligence solutions to healthcare provider organizations ranging from community hospitals to integrated delivery networks. WCA offers comprehensive solutions that optimize population health through the reduction of variation across the healthcare delivery spectrum. Used by care providers, their intuitive, web-based applications automate the analysis of role-based information to foster collaboration and inspire organic care improvements so that health systems can provide better care, to more people, at lower cost.Healthcare Services Company using Synoptek IT Services

The Business Challenge

WCA was growing and expanding their IT infrastructure and user communities.  Each IT component required specialized security protocols that met HIPAA & HITECH standards. As a growing company in a highly specialized industry, WCA needed absolute assurance that it continually met all of the applicable healthcare compliance standards as it added users and platforms.

The IT infrastructure challengemaze1

WCA needed both a plan outlining a strategy to meet its growing IT infrastructure demands and the rapid deployment of mobile devices while maintaining industry compliance security standards.  WCA needed a Managed Service Provider with experience in the healthcare industry to supply IT Infrastructure as a Service (IaaS) capabilities as well as a strategic plan and associated budget.

How did Synoptek solve it?

Synoptek started with a security assessment of WCA’s hosting environment, network and applications to produce recommendations consistent with HIPAA & HITECH security standards.  Synoptek provided industry compliant managed infrastructure services to complement WCA’s own IT capabilities.

The Synoptek team provided overall governance to ensure there were no unanticipated risks and full industry compliance.

New Healthcare mobile devices, new security and compliance concerns

Not only do HIPAA and HITECH not prohibit mobile access to Patient Health Information (PHI), they consider it mandatory.  How healthcare providers manage the balance between making PHI readily available when and where it’s needed, while maintaining complete regulatory compliance and information privacy is becoming more of a challenge.BYOD in the Healthcare Industry has compliance concerns

One solution, is to provide compliance and security management from a Managed Services Provider.  As this infographic shows, security is a major concern.  WCA recognized this issue and took appropriate action.

The Results

Synoptek provided IT Services enabling WCA to grow their business while maintaining all healthcare compliance standards.

The benefits to WCA gained by using Synoptek IT services include:

  • Increased productivity; employees are more productive when IT systems are performing at their specified levels
  • Improved service levels; an IT infrastructure that is up and running enabling business continuity and uninterrupted service
  • Best and most cost effective IT design, requiring minimum service
  • Heightened security, meeting all applicable federal healthcare regulations
  • Improved scalability
  • Increased flexibility

What's next for Synoptek and White Cloud Analytics

Synoptek will continue to scale the WhiteCloud Analytics environment, providing new services and advice as a trusted partner. The Synoptek team listens and works closely with its clients to provide the required resources to support future growth while meeting specified security standards.

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