Conference
CX Forums Summits are organized by CX practitioners to strengthen local professional CX communities. Our goal is to connect professionals and build bridges between CX/UX disciplines and industries in local markets. When you attend CX Forums you will be part of an exclusive community of CX/UX leaders focused on sharing, learning, and helping each other grow. Interested in meeting with us? CLICK HERE
Date: April 19th – 20th
Time: 9:00am – 5:00pm EST / 6:00am – 2:00pm PST
Meet Some of Our Following CX Team Members at CX Forums Experience Atlanta 23
Carlos Pimenta is currently the Vice President of Customer Experience at Synoptek. With over 33 years of experience, Carlos leads the team of Macquarium, a Synoptek company, in the shaping and delivery of their Digital Customer Experience service offerings. Before joining Macquarium in 2012, Carlos led Studiocom, a multinational digital agency that delivered award-winning work for Fortune 500 brands including Coca-Cola, Kimberly-Clark, Dunkin’ Donuts, McCormick, Activision, Sony, and Mattel.
Mark is an entrepreneurial executive with a history of blending pragmatism and creativity to examine challenges and opportunities from multiple angles. He has worked with some of the most beloved brands in the world, including Starbucks, Coca Cola, HBO, Mercedes AMG, Norfolk Southern and Polaris. He is militant about about connecting marketing and UX initiatives to commercial performance improvements and loves to use data-driven insights to slay HIPPOs.
Over the past 25 years, Brett has been a trusted consultative partner to many Fortune 500 companies. He has accelerated growth for middle-market companies and guided small entrepreneurs to develop sustainable business models. He is skilled in revenue generation, strategic planning, operational efficiencies, organizational transformation, and customer-centric initiatives. His expertise includes employee engagement, voice of the customer, market research, customer segmentation, journey mapping, support services (operations and call centers), experience design, and leading companies through continuous improvement initiatives.