Tickets closed per
Perfect score of 5 *
* Consistently averages 4.85 across all customers
Technology has really been a key value driver for our organization. The BI solution Synoptek implemented, in combination with the projects related to desktop/laptop refresh, stabilization of the network, and a right-sized support model has enabled our organization to achieve higher revenue levels. With the BI solution, we now get better insights into the utilization of our teams, quickly process key data elements, and therefore – drive better performance.
Our partnership with Synoptek on the design, development, deployment, maintenance, improvements, and support of our transport management system and our overall business relationship has been very successful and effective. I sincerely appreciate Synoptek’s management team for selecting the resources with the best skills, guiding them, and maintaining continuity throughout our project. Collectively, you have offered the best technology, people, and development process.
"The single biggest value in being a partner with Synoptek is having a third party voice. We are very good at what we do and we believe we're a leader in the industry but it's important for us to recognize that we can't do everything. We lean on partners like Synoptek to provide and fill voids, the voids we cannot handle. Synoptek has all the services wrapped in one and that to me is a reason why I would refer Synoptek that you can go to one stop shop."
“We wanted to replace our 20+ year old custom accounting system with more modern technology where our users can handle most of the requests themselves. From our experience Synoptek fully understood our documented business processes, got their hands wrapped around our business model, and were able to apply it to Microsoft Dynamics technology, to fulfill our requirements. They have great people, they really care, and they implement successful projects. It was all laid out in advance and it just went to script successfully."
“We work with health insurance plans and have member data that we need to protect. We cannot afford any kind of data breach or system downtime, for which we are completely reliable on Synoptek infrastructure. From my personal perspective in dealing with the team at Synoptek, they care about your business, they want to see us succeed, and make sure they are providing the right level of service. The ability for them to grow with you is what makes them, I think, a great choice.”
“We're a growing company and so one of the things that we run into sometimes with other vendors is that they can't scale with us. I like Synoptek because they provide prompt support service for our users, while helping and planning our IT expenditures. They really guarantee their service, really guarantee that their customer is happy, and make sure that they've provided what they've promised they will provide.“
“Synoptek helped us manage all of the infrastructure hardware, software, and management of our corporate enterprise system. This was an incredibly wise move. What started out as a pure cost savings strategy has not only resulted in a continuous stream of savings, but also better infrastructure and access to technical resources 24x7x365.”
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