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Home / Insights / Case Study / Application Managed Services Enable a Health System to Improve Website Performance, Minimize Operational Expenses, and Drive Long-term Stability and Growth
The health system had 3 websites that were developed by a different partner to deliver the ideal experience for patients, caregivers, students, and healthcare professionals. But as the business grew, multiple issues were identified across the existing infrastructure, including the need for improved tools and search, poor performance vis-à-vis competitor websites, internal stakeholder issues across, and lack of proper communication, among others.
The not-for-profit health system was also facing many challenges related to its website, management of complex data, third-party applications, etc., including:
The health system, therefore, sought a competent and experienced partner who could provide a plan and a solution that is designed to enable their objectives for the assessment. Since they were actively working with Microsoft and other partners to build out the Sitecore platform in the Microsoft Cloud, they wanted an MSP who could support and manage their Sitecore website and other third-party applications that were integrated with it.
Given all these requirements and Synoptek’s expertise, the health system requested Synoptek to resolve emerging issues while improving discoverability, reducing friction, and enabling action. It also wanted Synoptek to offer Application Management Services (AMS) to bring the 3 existing websites into a single domain and streamline and standardize user experiences.
Synoptek’s engagement with the health system began with a 3-month discovery phase. We worked with the Sitecore implementation partner for knowledge transfer, and environment setup, and to get a detailed understanding of the system. We also thoroughly went through the search fundamentals and logic which were the lifeline of the site. It is during this phase that we proved our capabilities as the ideal partner to work on the support project.
Post discovery, we conducted detailed research to support the Sitecore Experience Platform, craft a content strategy, and curate a migration plan to support the required functionality.
We provided subject matter expertise of the Sitecore platform, state-of-the-art software engineering practices and standards, dependable delivery, and business models, as well as dedicated resources, program management, and expert Azure support to manage and upgrade the existing Sitecore platform.
We also delivered a range of Application Management Services across technology consulting, website support and maintenance, and infrastructure management services, including:
Synoptek’s range of Application Management Services, 24/7 support, and subject matter expertise has enabled the health system to: