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Home / Case Studies / Magento Support and Enhancement Services Help a Consumer Media Company Deliver a Seamless E-commerce Experience
May 24, 2019 - by Synoptek
The media company manages various e-commerce websites that offer the best selection of books and magazines, related to wood working, homebuilding and home design, cooking, sewing, knitting, crafts, and gardening.
The media company was facing challenges in managing the support and maintenance of its websites, as these activities were carried out by its in-house IT team that lacked expertise in Magento. Some of the key challenges involved a high degree of complexity in navigation of websites and slow page response.
The media company was looking for an application management services provider who could provide a dedicated team of Magento specialists to monitor its e-commerce websites and also accelerate the websites’ response time.
To help the media company effectively manage and enhance its website portfolio, Synoptek provided a flexible and qualified team of Magento-certified developers. This team absorbed the challenges, operational processes, and business goals of the media company. After performing a complete assessment of existing e-commerce websites, Synoptek’s team provided end-to-end support and maintenance services to ensure flawless navigation and better site operation. Services included:
Proactive Monitoring: Utilizing uptime and server performance monitoring tools to monitor website updates and server resource usage.
Multi-level Communication for Faster Turnaround: Assessing the technical environment, developing an SLA-based model to ensure optimum application performance, and carrying out on-going change management.
Assurance of Flawless Magento Code Structure: Creating unique codes to help extend certain functionalities without interfering with core codes.
Site Downtime Support: Monitoring the site using the latest software and responding to alerts; whenever the website becomes unresponsive, ensuring that the issue gets solved in a timely manner.
Performance Optimization: Taking actions such as page caching and cleaning up the database and boosting the speed of the website.
Cross-browser Compliance: Browser compatibility testing to ensure a flawlessly running website.
Synoptek’s robust support and maintenance services ensured the media company’s e-commerce websites are always up and running. With our support,
With Synoptek’s prompt, cost-effective, and technologically advanced Magento support and maintenance services, the media company has been able to save more than 50% of costs compared to the services provided by other Magento service providers, while simultaneously improving its online presence.
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