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Home / Case Studies / Microsoft Teams Phone System Implementation Helps a Private Equity Firm Quickly and Efficiently Setup a Remote Work Environment Post COVID
February 22, 2021 - by Synoptek
The private equity firm comprises of experienced water entrepreneurs, operators, and investment professionals dedicated towards working with companies at critical stages of their growth cycle and ensuring they always have the resources they need. To meet the collaboration needs of employees, the firm had, in an earlier engagement, partnered with Synoptek to implement a different unified communications solution.
But as the pandemic struck, the firm wanted to move to a fully-remote model, enabling work-from-home for all its employees. Given the fact that the Synoptek had previously implemented the communications solution, the private equity firm reached out to Synoptek again to enable this work-from-home environment.
Synoptek recommended implementing Microsoft Teams Phone System as the perfect solution to set up the remote environment due to its excellent remote collaboration capabilities and the lack of SIP which is usually challenging for home users.
To meet the private equity firm’s telephony requirement in a time-efficient manner, Synoptek offered a range of professional services associated with the migration from the current solution to Teams Phone System. Synoptek followed its standard Teams-specific implementation methodology to address the exact needs of the client.
As part of the engagement, Synoptek:
As the pandemic struck, the private equity firm had to quickly set up a remote work environment so employees could seamlessly take up calls and attend to customers from the comfort of their homes. Partnering with Synoptek helped the firm in:
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