Case Study: Managed Services, Product Development

Application Development and Managed IT Services Enable a Transportation Brokerage Firm to Boost Business Efficiency and Increase Customer Satisfaction

Customer: A non-asset transportation brokerage firm Profile: The firm offers full-service, multimodal logistics solutions to meet the demands of the transportation industry
Industry: Transportation
Services: Application Development, Managed IT

The brokerage firm relied on a legacy transportation management system and multiple inefficient tools to track shipments. This led to poor visibility, issues in freight compliance management, and disorganized contract management.

Learn how Synoptek’s suite application development and managed IT services helped the brokerage firm cater to enhance visibility into shipments, streamline cross-border logistics, and optimize labor costs, thereby:

  • Increasing on-time delivery by 58%
  • Improving pre-book loads by 63%
  • Enhancing carrier utilization by 20%

“TMS builds are complicated. Logistics is complicated. In my experience, working with Synoptek has been very positive. Everybody at Synoptek has helped to accommodate our needs and provided solutions that have allowed us to build a wonderful product. I look forward to improving that product with the team and to years of shared success with our new TMS solution and the many wonderful things that will build and come of it.”
– Chief Operating Officer

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