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In today’s business world, speed and agility are essential. Organizations are continually facing challenges in scaling and managing their Information Technology infrastructure while effectively reducing costs. IT system security, availability, and performance are key components for any successful business.
Use the latest arsenal of IT Remote Management and Monitoring (RIMM) tools available to increase your IT system performance and reliability. Get the benefits of using our staff of U.S. based IT experts and advanced IT management tools for a fixed monthly fee. Outsource specific IT functions to us and we will be responsible for problem identification, problem management, and resolution at our three U.S. Service Centers, 24x7x365.
Synoptek Managed Services can provide the agility and knowledge you need to manage your IT systems while your IT staff focuses on accelerating core business initiatives while at the same time reducing your total cost of ownership (TCO) for IT systems support.
IT infrastructure management is not just about hardware and software. Business executives are looking for “partners” (not just a bunch of vendors) to take over management of their IT infrastructure. Here is what they are telling us they want in a Managed Services Provider:
Agility: A Managed IT Service Provider that can move fast when they need to go quickly and change direction if needed
Customization: An MSP that can provide end-to-end services to meet their specific requirements, so they do not have to manage dozens of vendors.
IT Skills: A professional, well-trained competent IT staff that can be trusted using proven processes and advanced IT toolsets.
Leadership and Advisory Services: from the same Managed Service Provider that provides patching and upgrades, leadership that can participate in Board level meetings to connect business goals and objectives with IT strategy and tactics.
Experience: A record of past performance, competency, and satisfied clients
Customer Service: A principal component of their business model
Synoptek provides “proactive” Managed IT Services Monitoring by designing, implementing, operating, managing all types of IT networks, devices, and users. For a fixed monthly fee, we provide Managed IT Services like mobile device management, storage and cloud solutions, VoIP services, on-site support, 24×7 Help Desk Services, Complete IT Security, dedicated support and more.
Keep pace with your competitors and focus your IT teams on projects that move your business forward.
Synoptek’s 24×7 RIMM Services, using U.S. based IT professionals, spans across industry verticals to provide an unbiased and dynamic approach to managed IT support services. We can proactively monitor and manage applications, physical and virtual servers, networks, databases, and storage devices in any private or hybrid cloud environment.
Our expert staff, trained in using these advanced toolsets, get quicker results lowering your costs of outages and maintenance. If you are a business executive that does not want to invest in RIMM staff and infrastructure monitoring capabilities or an IT executive that is looking to focus on completing strategic IT projects rather than utilize resources for day-to-day IT operations management, give us a call.
You can’t reach your business goals if you can’t reach your data.
As a cloud-based service, Synoptek’s advanced data collection and monitoring solution is extremely nimble and provides a number of critical functions:
Synoptek’s Edge™ device is an advanced “data collector” and is typically used as part of the initial investigation about what programs and hardware exist at each site location. IT also provides enhanced IT infrastructure monitoring capabilities. Our “Edge™” device can reside anywhere there’s internet access and gives Synoptek a secure connection to target machines. This de-centralized approach makes deployment simple in that the only requirement is access to the Internet.
Synoptek’s “Edge™” device runs a JAVA based application that acts as a monitoring and collection center on hardware in both our internal data centers as well as on client sites. Our Edge™ device uses standard protocols to monitor devices under management by Synoptek. Our Edge™ device is typically placed as close to the infrastructure being monitored as reasonably possible.
The Synoptek Edge™ device is used to:
Once the Edge™ is installed, audit information is gathered as it scans every network connected device and collects information such as: installed programs, hardware information, serial numbers, product I.D.s and so on. Reports can then be generated from this collected data.
The Synoptek Edge™ device provides quicker and more accurate identification of hardware and programs being used at each client location so we can have a better picture of devices under management and provide our clients a better grade of service.
Synoptek provides customized professionally planned, architected and managed IT solutions formulated around each client’s unique environment and needs. Retire old legacy monitoring software and increase IT productivity and reliability.
We provide sensible responsive IT solutions that demonstrate the value of technology. We are committed to providing personal attention and value to every client, every time.