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Home / Case Studies / Sporting Goods Retailer Transforms Operations and Gains Better Control with Dynamics 365 for Operations
Services: Dynamics 365 for Finance and Operations
As a leading multi-channel internet retailer, the client serves consumers and team athletes through print and digital catalogs, targeted websites, and a retail store. It offers the best selection in brand names that players recognize.
The retailer was using Dynamics AX 2012 R3 to manage brick-and-mortar and online stores, point-of-sale registers, products, and product catalogs. The system provided retailers a single run-time engine for commerce and helped control all channels – in-store or online.
Due to business expansion and increase in product offerings, the retailer experienced rapid growth, which led to greater volumes of transactions and inventory levels. This had a direct impact on the retailer’s AX system as it became unstable resulting in lengthy outages. To overcome this and keep up with the pace of change, the retailer sought to expand the capabilities of its AX system – introduce new end-user experience, accommodate increased demand for real-time access to data from any device, optimize supply chain, incorporate demand forecasting and analysis, integrate the system with productivity tools, and more.
The retailer realized that the solution to its requirements was to upgrade its Dynamics AX 2012 R3 system to Dynamics 365 for Finance and Operations.
The retailer had already worked with Synoptek to successfully migrate its IT infrastructure from Rackspace to Microsoft Azure, so Synoptek had in-depth knowledge of the retailer’s business model and technology environment.
The retailer engaged with Synoptek as the preferred Microsoft Dynamics Partner to carry out the upgrade project.
Solution and Approach
Through a series of workshops, Synoptek performed the upgrade assessment and evaluated the retailer’s existing Dynamics AX system. Synoptek worked side by side with the end users to ensure a smooth deployment and knowledge transfer. After identifying the customization and interfaces that were no longer required, and considering the current and future needs of the retailer, Synoptek began the upgrade process.
Synoptek used Microsoft Dynamics Lifecycle Services (LCS) code upgrade service and Visual Studio tools to migrate code and metadata from Dynamics AX 2012 R3 to Microsoft Dynamics 365 for Finance and Operations.
The upgrade process involved two acts:
a) Auto-migration using the LCS Code Upgrade service: A migration service that takes a model store as input, to accomplish the following tasks:
b) Manual migration: After developers have one box migration deployment ready, the application is compiled by fixing the compilation errors:
Re-baseline metadata by moving and merging into the right model
Synoptek followed a standardized upgrade methodology that ensured control, quality, and repeatability for many code upgrade activities.
This includes configuration and setup, balances, open and pending invoices, and system configuration.
The upgraded solution was seamlessly integrated with other productivity tools/platforms:
The solution is developed to support two types of POS:
User training was provided throughout the upgrade process to ensure maximum uptake of new functionalities and full on boarding at cutover.
With the upgrade of its existing Dynamics AX solution to the new Microsoft Dynamics 365 for Finance and Operations on the cloud, the retailer is now able to analyze data more efficiently and accurately than ever before with real-time access to required data and reports. It is able to create more accurate demand forecasts to improve products’ availability and minimize inventory costs.
Users have the functionality to efficiently support a growing business. They can make smarter decisions with access to real-time insights and intelligence on their preferred devices.
The solution includes a real-time, in-memory BI solution that provides the retailer with up-to-the minute information around how its business is performing, with new tools for visualizing this data and creating dashboards.
Dynamics 365 for Finance and Operations has helped the retailer speed up business operations and provided complete flexibility to grow at its own pace. The retailer is now free to focus on what it does best: delivering outstanding services to customers while growing organically.
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