With more than 600 physician partners, the healthcare practice management organization struggled to meet evolving demands. The level of emergency and support tickets started to swell, and there was an urgent need for operational efficiency in knowledge management and user onboarding.
To enhance IT efficiency, Synoptek focused on service delivery continuity, eliminating operational gaps, and modernizing apps and services through continuous value creation. Offering IT leadership and management with strategic roadmaps, risk mitigation, and process optimization, Synoptek enabled 24/7 end-user support.
Learn how Synoptek’s IT support services enabled the organization to:
- Minimize costs by almost 20%
- Enhance security, user experience and satisfaction
- Reduce unplanned outages and improve data availability
Customer: A healthcare practice management organization
Profile: The healthcare practice management organization based in the USA, providing a range of expert business and IT services to physicians and their patients, including revenue cycle management, operations, and application support.
Industry: Medical Practiceer
Services: IT as a Service
