The credit union’s initial implementation of ITSM was poorly executed, leading to inconsistent and unreliable CMDB data. The “Quick Start” approach employed by a previous ServiceNow made critical decisions around asset management, incident resolution, and system health monitoring unreliable. This hampered operational efficiency and put the organization at risk of non-compliance and potential security vulnerabilities.
To resolve these issues, Synoptek enabled a more tailored and strategic ServiceNow implementation, enabling the credit union to fully leverage modern capabilities, improve data accuracy, and optimize its IT operations to meet long-term business goals.
Learn how Synoptek’s suite of ServiceNow Managed Services helped:
- Improve the health of the Configuration Management Database (CMDB)
- Maintain robust governance across discovery technologies, reducing the risk of misconfigurations and enhancing compliance
- Streamline service management processes by automating routine tasks, reducing manual workloads, and freeing IT resources for more strategic initiatives
Customer: A community credit union with 150000 members
Profile: The not-for-profit credit union helps people realize their financial dreams via modern digital banking solutions.
Industry: Banking
Services: ServiceNow