The manufacturer’s customer service team faces several challenges in managing a high volume of cases. Manually searching through emails, tracking customer interactions, and gathering case information was error-prone and time-consuming.
To improve workflow efficiency and decision-making, the manufacturer sought an automated way to quickly extract key insights, consolidate relevant case information, and draft context-aware emails.
Synoptek implemented a suite of Microsoft Dynamics 365 Copilot capabilities to enhance communication speed and quality and customer service efficiency. Learn how Dynamics 365 Copilot implementation enabled the manufacturer to:
- Have all relevant case information in one place to ensure accurate and practical solutions.
- Get concise, comprehensive case summaries and deliver quicker, more informed customer responses.
- Leverage automated email suggestions to create emails in seconds, ensuring consistent messaging and reducing errors.
Customer: A globally recognized manufacturer of precision machinery
Profile: The manufacturer specializes in injection molding machines, die-casting machines, and machine tools and serves automotive, aerospace, medical, packaging, and job shops across the globe.
Industry: Manufacturing
Services: Dynamics 365 Copilot Implementation