Overcome Support Tools Silos with a Unified Contact Center as a Service Solution
Most enterprises use a patchwork of customer support tools that create blind spots in customer journeys, making it hard for leaders to get a complete view of performance or customer sentiment. Agents struggle to deliver consistent service because they constantly switch systems and work without real-time context.
Leaders face rising churn and service costs to meet the fast, personalized support demand. Outdated infrastructure and legacy processes worsen the issue, slowing transformation initiatives and limiting the ability to unify digital and human interactions into one coherent experience.
Synoptek’s Contact Center as a Service Solution
Contact Center as a Service combines Microsoft’s innovation with proven omnichannel expertise to reimagine how support operations run. It enables organizations to unify customer interactions across chat, voice, email, and digital channels, while layering in automation, AI-driven insights, and workforce optimization.
With a proof-of-concept environment, leaders can see these capabilities before making significant investments, ensuring confidence in the results. For users, this means faster resolution times, personalized experiences, and consistent service regardless of their chosen channel. For the business, it translates into lower churn, stronger loyalty, and teams empowered with the right tools to perform at their best.
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Assessment
Assess your current service landscape and identify channel gaps.
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Deployment
Deploy Dynamics 365 Contact Center for unified engagement across voice, chat, social, and digital channels.
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Integration
Integrate with leading CRM platforms like Dynamics 365 or Salesforce.
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Implementation
Implement AI-driven analytics and automation for efficiency and customer satisfaction.
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Training
Train and enable agents to get the most out of the platform.
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Support
Provide ongoing support and scalability as your service operations grow.
Take our Assessment
Synoptek’s four-week assessment helps organizations understand how customer interactions are managed, where gaps exist, and what opportunities AI-powered contact center technology can unlock.
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