“Managed Service Providers (MSP)” have been a great value for many small and mid-market companies for many years. Having a team of experts who would solve technology problems and take care of the computers took many companies out of what they felt was becoming a second, non-paying occupation for them. Now they could focus on what they really did for a living.
Make it Work…
One of the challenges facing these companies was that the MSPs they were working with were in the “fix-it” business. That is, whenever there was a problem they came and fixed it. Maintaining the status quo was the goal. Some offered better monitoring so they could “fix it” faster, but restoring functionality as quickly as possible was all they were really there to do.
Make it Work Better!!!
Information and the technology used to manage it should be strategic weapons for any company of any size, designed to help the company succeed and grow. Keeping closer track of what is and is not selling so you can adjust inventory to stock deeper in products that move. Collecting and using more information about each customer so you can sell to them more effectively. Communicating with more prospects more rapidly and more impactfully than ever before, using computer and internet communications to extend your market reach around the world.
“Managing” something isn’t something you do just to keep things working. That’s administration! When you manage something, your goal must be to make it work better. Process more orders faster, with fewer data entry errors. Get invoices and statements out sooner to improve cash flow. Grow new markets. Find and win more business. That’s what managers do.
MSPs should be no different. If they’re not helping you improve how you leverage information technology to drive greater value out of your data and improved results for your business they’re not providing Managed Services. They’re simply providing repair services.
Make it Work Cheaper!!!
How do you know when a Managed Services Provider is doing a great job for you? It’s actually very simple…
First, compare your year to year cost of doing business adjusted for growth of revenue and profits. If you have no growth or profits, part of the problem may be that your MSP is not really doing their job. That’s right! You want your MSP to be your partner in GROWING your business.
If the amount you’ve saved in operating costs exceeds what you spent with your Managed Services Provider, they are doing their job. Be sure to include the cost of your MSP in your calculation. Not only should your Managed Services contract pay for itself, your MSP is there to REDUCE your OVERALL costs, with a direct, positive impact on your bottom line!
When you’ve chosen the right Managed Services Provider, Information Technology (IT) is no longer a cost center, it’s a profit driver!!!!
Enhance Revenue Generation by using Synoptek
When you choose a “fix-it” style MSP you’re choosing to spend more and profit less. When you choose a proactive, comprehensive partner like Synoptek you’re choosing to implement a strategy for increasing your company’s growth and profit. Ask us. We’ll gladly tell you about the many clients we’ve done this for already, and show you how we can do it for you, too.
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