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Home / Case Studies / ITO Services Enable a Mental Health and Welfare Agency Improve Reliability and Performance of IT Infrastructure, Boost Productivity, and Increase Operational Efficiency
November 24, 2021 - by Synoptek
Prior to engaging with Synoptek, the health and welfare agency struggled to maintain a stable technology environment. Despite spending over 5% of annual revenue on IT-related expenses, the agency could not advance the technology environment forward. The internal team lacked key skills needed for infrastructure and application management, user support, and overall IT leadership and management. Most of their efforts were focused on modernizing the legacy system.
In addition, frequent downtime restricted employees from efficiently performing their jobs, which also resulted in lost revenue opportunities. Since deploying a cloud-based analytics platform was unsuccessful, the customer ended up working with multiple network vendors across 10 locations leading to exorbitant fees and inefficient management of networks. Employee productivity was extremely low, and there were growing concerns regarding cybersecurity threats that further impeded day-to-day activities.
The agency was also finding it difficult to recruit the right IT talent, implement technology modernization, as well as consider IT as a strategic asset to the organization. To overcome these issues, the client approached Synoptek as their Global IT Outsourcing provider and Managed Services partner.
Synoptek provided a gamut of IT Outsourcing Services, leveraging our time-tested, proven Capability Maturity Model and the Synoptek Platform. The engagement began by assessing the current level of IT services; it was ascertained that the customer was at a maturity level of zero – which meant that there was no discernible IT strategy or leadership, and the internal IT team did not have the skills or resources to improve the existing environment despite IT-related expenses contributing to a large portion of business-related costs.
Based on our understanding and analysis of their technology environment, a tailored roadmap was charted out, and the customer was provided with comprehensive IT resources, with knowledge and experience across different technologies and domains. These resources modernized and optimized their tech environment and made sure technology was a driver for, and not a limitation to, business growth and success.
Synoptek’s suite of Global IT Outsourcing Services included:
Through Synoptek’s services, the health and welfare agency was able to stabilize their tech environment in less than 90 days, and advance from a maturity level of zero to two. Synoptek’s services helped them in:
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