Rethinking Enterprise Service Management for the Next Phase of Growth
Mid-market IT organizations are under increasing pressure to improve service quality, simplify operations, support AI initiatives, and deliver greater business value, often without additional resources.
This invitation-only executive roundtable brings together CIOs, IT leaders, and service delivery professionals for an open, peer-led discussion on how IT organizations are moving beyond traditional service desk models and evolving enterprise service management for the next phase of growth.
Practical ITSM Best Practices for Modern Service Delivery
Join a small group of IT leaders for an interactive discussion focused on the challenges and opportunities shaping modern service management.
You’ll gain:
Modernizing Service Delivery
Hear how peer organizations are rethinking ITSM foundations — streamlining workflows, retiring legacy customizations, and building the process discipline needed before layering AI on top.
Maximizing Existing ITSM Investments
Practical ways to improve visibility, tighten SLAs, and surface the reporting and analytics that turn your current platform into a source of measurable value — without ripping and replacing.
AI-Powered Service Desk
Real-world results from deploying AI for ticket triage, incident automation, and self-service — and the productivity and employee experience gains that follow.
Enterprise Service Management
Extending proven ITSM practices to HR, facilities, legal, and finance — building a connected service model that scales value across the whole enterprise.
Who Should Attend?
This roundtable is designed for senior technology and service management leaders, including:
CIOs and senior IT leaders
IT directors and infrastructure leaders
IT service delivery leaders
Service desk and IT operations leaders
What We’ll Discuss
From ServiceNow ITSM best practices to AI-Powered Enterprise Service Management, here’s what we will discuss in the roundtable:
Rethinking IT Service Management
How to move beyond ticket resolution to focus on service performance, user experience, and business outcomes. Explore ITSM best practices for creating a more proactive and business-focused service delivery model.
Turning AI into Operational Impact
Explore practical AI use cases across the service desk, including AI service desk capabilities, intelligent workflows, knowledge management, and incident management automation that can improve productivity and accelerate resolution.
Unlocking More from ITSM Investments
Discover how to maximize the value of your ServiceNow ITSM investment by optimizing workflows, processes, and automation with the right ServiceNow implementation partner.
Expanding Service Management Across the Enterprise
Explore how enterprise service management extends proven ITSM practices beyond IT to improve workflows, employee experiences, and operational efficiency across the wider business.
