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May 11th, 2017 - By Tyler Suss
12th Annual Confirmit ACE Awards Recognize Outstanding Dedication to Improving Customer Experiences
IRVINE, CA – May 11, 2017 – Synoptek LLC, worldwide IT Managed Services Provider and Cloud Solutions firm, has been awarded the 2017 Confirmit ACE (Achievement in Customer Excellence) Award in three categories: Voice of the Customer, Innovation in Customer or Employee Engagement, and Contact Center. This prestigious honor demonstrates Synoptek’s long-term and dedicated commitment in truly listening to their customers, developing improvement processes based on customer relationships and partnerships, and continuing to use innovative approaches toward communication and change.
The Confirmit ACE Awards program has been honoring companies since 2005 for outstanding performance and insightful contributions toward the achievement of universal customer excellence. Receiving the Confirmit ACE Award demonstrates Synoptek’s ability to stand out when it comes to the Voice of the Customer program goals and the overall commitment to continually enhancing customer experiences and driving positive business and cultural change. Synoptek earned the Confirmit ACE Award in three categories based on their efforts toward demonstrable customer-facing services and solutions and an innovative approach to how companies and clients need to interact for results in the decades to come.
“We are extremely proud to be a recipient of a 2017 Confirmit ACE Award, as this honor reflects our dedication to customer experience and a customer-first culture,” said Tim Becker, COO for Synoptek. “Our internal Voice of the Customer Program has been a significant driver in our ability to deliver increased top-down value within our organization. This recognition from Confirmit will encourage continued efforts in customer experience and customer excellence.”
Today’s announcement of this honorary Confirmit ACE Award further demonstrates Synoptek’s continued dedication to a customer-first approach and to the ongoing effort to turn customer challenges into innovation and improvement to pass down, as companies expand into new territories requiring heightened technology.
“Confirmit is pleased to honor Synoptek as a 2017 Confirmit ACE Award winner in three categories for proven innovation and excellence in the Voice of the Customer Program,” said Ken Østreng, President and CEO of Confirmit. “The customer experience is a critical component of the business, and Synoptek continues to show their commitment to listening to their customers to better understand their needs, drive business change, and deliver an exceptional experience.”
About the Confirmit ACE Awards
The Achievement in Customer Excellence (ACE) Awards program was established in 2005 to recognize company outstanding achievement in customer excellence. To receive a Confirmit ACE Award is a distinct honor that demonstrates the rigorous application of customer experience processes and outstanding performance as measured by those processes. Confirmit customers are eligible for the ACE Awards for their company, business units, or other segments of a business. To be eligible for a current-year Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys within the previous calendar year. For more information on the ACE awards criteria, visit www.confirmit.com/ace-awards.
Synoptek offers IT consulting, managed services, cloud services, and on-premise IT management as well as 24/7 end user support for improving business results. With over 525 employees and more than 2,000 active customers in the United States and abroad, Synoptek provides comprehensive information technology management services and support. Synoptek leverages ITIL service management processes, customer-focused IT architecture, and operational excellence to deliver uninterrupted services demanded by today’s market. Over the past four years, Synoptek has been consistently recognized for thought leadership and growth as confirmed by industry awards and recognition including a #4 Total-Service-Provider ranking by MSPmentor in the World’s Top Managed Services Providers in 2016, CRN’s Elite 150 Managed Services Providers for 2017, and recognition on the Talkin’ Cloud Top 100 Cloud Service Providers list for the last three years. For more information, visit www.synoptek.com.
Confirmit is the world’s leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo. Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Copart, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Morehead Associates, Nielsen, Research Now, RS Components, QRS, Sony Mobile Communications, and Swisscom. For more information, visit www.confirmit.com.