11th Annual ACE Awards Shine Light on Outstanding Customer Service
IRVINE, CA – May 11, 2016 – Synoptek LLC, worldwide IT Managed Services Provider and Cloud Solutions firm, has received multiple 2016 Confirmit Achievement in Customer Excellence (ACE) Awards including: Voice of the Customer, Innovation in Customer or Employee Engagement, and the Judge’s Choice Winner for Contact Center. Synoptek’s impressive achievements in customer excellence are a reflection of the company’s focus on extraordinary service levels that meet the unique needs of every client. In the past, Synoptek’s Help Desk has received recognition for multiple customer service awards, including the Stevie® Awards and Confirmit ACE awards.
The Confirmit ACE Awards program celebrates outstanding achievement in customer experience. Receiving a Confirmit ACE Award demonstrates a recipient’s “rigorous application in the voice of customer processes and outstanding performance as measured by these processes.” Only an elite group of companies qualify for ACE Awards. Synoptek earned multiple Confirmit ACE Awards based on its Helpdesk Services & Transactional Survey program. The feedback Synoptek receives from this program greatly contributes to top-end IT service quality and consistency, enhanced staff training programs, and a refined customer feedback process.
“Synoptek is a proud recipient of multiple Confirmit ACE Award as it affirms our dedication to delivering the very best in customer experience,” said Chris Riley, Director of Technology & Operations at Syoptek. “Our Voice of the Customer program has brought immense value to our organization and we are thrilled to share the award with all those who help fuel the experiences that afford us such a loyal customer base.”
“This honor demonstrates Synoptek’s long-term commitment to provide our customers with the highest level of service excellence with continuous process improvement with ITIL as our foundation around delivery for our clients,” said Craig Brechner, President at Synoptek. “We believe IT Service Providers that can achieve the highest levels of client satisfaction scores will remain relevant, continue to add value to our customers, and ultimately maintain highly loyal customers.” “We are all very proud of this accomplishment and look forward to continuing to delight our customers.”
“As a 2016 Confirmit ACE Award winner, Synoptek has demonstrated a genuine commitment to listening to its customers in an effort to better understand their needs and drive positive change across the business,” said Henning Hansen, President and CEO of Confirmit. “We continue to be impressed with the caliber of the entries we receive each year, and we are delighted to honor those like Synoptek that are undertaking exceptional customer experience activities.”
This success story by Synoptek is comprised of an unparalleled win in three out of five Confirmit ACE award categories granted each year. These distinguished customer-facing awards place Synoptek in a class of exceptional companies that care about customer experience including Authorize.net, Best Buy, Dell Software, Sony Mobile Communication and Virgin Money, to name a few. As the recipient of numerous prestigious awards, Synoptek once again strengthens their continued delivery of world-class services and best practices.
Synoptek’s North America-based Help Desk teams support clients 24x7x365, across 25 vertical markets with users in 49 countries. Learn More about Synoptek’s 24×7 Help Desk services.
About Confirmit ACE Awards
Confirmit is committed to the delivery of solutions for Voice of the Customer, Voice of the Employee, and Market Research programs, supporting global customers and analysts for business change and value. The Achievement in Customer Excellence (ACE) Awards program was established in 2005 to recognize outstanding achievement in customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. Confirmit customers and partners are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a Confirmit ACE Award, organizations must have conducted one or more customer surveys within a previous calendar year.
About Synoptek
Synoptek offers IT consulting, managed services, cloud services, and on-premise IT management as well as 24×7 end user support for improving business results. With over 525 employees and more than 2000 active customers in the United States and abroad, Synoptek provides comprehensive information technology management services and support. Synoptek leverages ITIL service management processes, customer-focused IT architecture, and operational excellence to deliver uninterrupted services demanded by today’s market. Over the past four years, Synoptek has been consistently recognized for thought leadership and growth as confirmed by industry awards and recognition including a #15 ranking by MSPmentor in the World’s Top Managed Services Providers in 2015, CRN’s Elite 150 Managed Services Providers, and a #2 MSP ranking in the state of California. For more information, visit www.synoptek.com