Irvine, California – May 12, 2025—Synoptek, a global leader in advisory-led transformative systems integration and managed services, is proud to announce that it has been recognized with two Stevie® Awards in the 23rd Annual American Business Awards®. These awards reinforce the organization’s unwavering commitment to delivering exceptional customer service and business outcomes.
The company’s Client Delivery Services Department earned a Silver Stevie® Award for Customer Service Department of the Year, highlighting the team’s dedication to driving operational excellence and delivering consistent, high-impact results across a diverse client base.
Judges praised Synoptek’s Client Delivery Services Department for its innovative use of AI and operational excellence:
“Synoptek Client Delivery Services effectively uses AI technology to enhance its global operational efficiency. Using for knowledge base and quality assurances, while maintaining a closed feedback loop, shall ensure continuous and sustained improvement in processes and delivery outcomes.”
Another judge remarked:
“Offering global 24/7 support is a huge undertaking for Synoteck. Impressive stats and closed-loop feedback are among the concepts I have read about all season. Omnichannel support, which is very expected now, is an excellent offering. Al success on prompts shows you have come much further than most, but you could still focus on offering an Al equilibrium. Your website is very informative and easy to navigate. Congrats on the successful submission.”
Additionally, Synoptek’s work with Women’s Health Connecticut was recognized with a Bronze Stevie® Award for Customer Service Team of the Year, honoring the customer service team’s compassionate, responsive, and patient-centered approach in a critical healthcare setting.
Judges also applauded Synoptek’s work with Women’s Health Connecticut:
“Synoptek’s Women’s Health Connecticut (WHC) Customer Service team embarked on a comprehensive overhaul of WHC. It did a lot and achieved excellent results, such as securing client trust and contract renewals, significantly reducing risk, etc.
Another judge added:
“Incredible turnaround elevating NPS from 0 to 10 while modernizing IT for 150+ clinics. A shining example of proactive care and customer-first innovation in healthcare tech support.”
The American Business Awards® are among the most prestigious business awards programs in the United States. This year, more than 3,600 nominations from organizations of all sizes and industries were submitted for consideration. Over 300 professionals worldwide selected the winners during a rigorous judging process.
This dual recognition reinforces Synoptek’s leadership in customer-centric service delivery and its ability to help organizations achieve meaningful transformation through strategic technology partnership.
“These awards reflect the passion and commitment of our teams to deliver outstanding service and tangible value to our clients,” said Chris Riley – Sr. Director, Client Delivery Services, Synoptek “We are honored to be recognized by the Stevie Awards and continue to remain focused on helping our clients succeed through relentless execution and innovation.”
About Synoptek
Synoptek is a business and technology consulting firm that delivers accelerated business results through advisory-led, transformative full-life-cycle systems integration and managed services.
About Stevie Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Stevie Awards for Technology Excellence. Stevie Awards competitions receive more than 12,000 entries annually from organizations in more than 70 nations.
Synoptek Contact
Alexandra Gorrell, Director of Marketing
agorrell@synoptek.com | 949.241.8607
