Dynamics CRM Exposure Assessment: Take Action Before EWS Retirement

Is Your Dynamics CRM Environment at Risk?

Microsoft begins phasing out Exchange Web Services (EWS) for Exchange Online on October 1, 2026, with full retirement on April 1, 2027. For affected Dynamics CRM environments, EWS retirement can disrupt CRM-dependent email, activity synchronization, notifications, and related business processes.

The impact is limited to Dynamics CRM on-premises environments connected to Exchange Online. If your CRM uses only on-premises Exchange mailboxes, this specific EWS retirement does not affect you.

Microsoft provides tools and reporting to help organizations identify EWS dependencies before the October transition. Don’t wait until EWS is blocked to discover a critical dependency.

What Does the Assessment Cover?

Synoptek’s Dynamics CRM Exposure Assessment gives you a clear view of how EWS retirement could affect your environment and what it means for business continuity. We’ll assess your current state, identify potential risks, and help you determine the right path forward ahead of the October 2026 EWS transition and April 2027 final shutdown.

Determine Your Exposure

Review your Dynamics CRM version, configuration, Exchange dependencies, and integrations to determine whether your environment is affected.

Understand Business Impact

Assess critical email communications, workflows, notifications, activity synchronization, and business processes that may be at risk.

Evaluate Your Options

Examine remediation, modernization, Dynamics 365 migration, or phased approaches based on your technical environment and business needs. Where remediation is the right path, we can have a supported solution in place within 2–4 weeks.

Prioritize Next Steps

Define the actions, dependencies, priorities, and timelines needed to reduce operational risk.

Build Your Roadmap

Develop a practical modernization roadmap aligned with your business objectives, timelines, and long-term CRM strategy.

What You Gain

Clear Understanding of Your Business Impact: Know whether your environment is affected and where the risks are.

Protection of Critical Communications: Identify CRM-dependent communications and processes that require attention.

Reduced Operational Risk: Address vulnerable integrations before they create business disruption.

Prioritized Action Plan: Within 48 Hours. Know what to address first and when.

Practical Modernization Roadmap: Define the right path forward without committing to a technology change before understanding your needs.

Why Synoptek?

Microsoft Solutions Partner

20+ years of experience, 200+ certified consultants, 100% implementation success rate

Deep Dynamics CRM Expertise

90% improvement in system efficiency and 60% fewer support issues on CRM engagements

Proven Modernization Experience

30–50% reduction in business outage minutes, with 24/7 onshore/offshore support

Business Continuity First

We assess your exposure and protect critical operations before prescribing migration

Don’t Let a Support Change Become a Business Disruption

EWS retirement begins October 1, 2026. Understand where your Dynamics CRM environment stands and what you should do next. Complimentary, no obligation, and your prioritized roadmap arrives within 48 hours of the call.

Ready to get started? Fill out the form to schedule your session.