Platform and Technology Capabilities
Tech Crunch: How Startups Can Leverage Elastic Services for Cost Optimization
Synoptek Joins U.S. Army Corps Of Engineers In Race To Build Emergency Coronavirus Hospitals
Building Temporary COVID-19 Care Facilities for the U.S. Army Corps of Engineers
Five Ways to Get More Out of Your Technology Investment
Home / Retail / Customer Service Solution
Decrease support costs and improve levels of customer satisfaction using the Customer Service Solution.
The Customer Service Solution allows you to deliver responsive customer service from anywhere, anytime, and from any device. This will equip your service engineers with everything they need to be more productive, resolve more cases, and satisfy your customers. They can log complaints, have a 360 degree view of information, allocate resources, track warranties, manage requests, and build preventive maintenance reports.
With the additional use of mFieldService, a mobile application, your field engineers can access customer data and company information from their mobile/tablet devices. With its qualities of easy app installation, portability, and touch screen features, the mobile app reduces the lag time in service, and provides better productivity.
Key challenges faced by field service engineers:
Synoptek’s customer service solution enables you to deliver, continually assess, and fine-tune customer service, delivering a superior customer experience that builds value and develops long-term customer relationships.
Maximize your potential with Customer Service:
© 2020 Synoptek, LLC. All Rights Reserved.
If you accept that technology is critical to your achieving your company’s business results and that the management and support of that technology, engaging with Synoptek is critical.
Hit submit, give us a call or email us now. We can’t wait to connect!