With more than 600 physician partners, the healthcare practice management organization faced growing pressure on its IT operations. Emergency tickets increased, onboarding was inconsistent, and knowledge management struggled to keep pace with scale. What they needed was not just support, but a better experience for clinicians and staff.
Synoptek stepped in with its Managed Experience Provider model, MxPTM, shifting the focus from reactive ticket handling to experience-led IT outcomes. Powered by the Synoptek aiXops PlatformTM, Synoptek unified service delivery, closed operational gaps, and modernized applications and services through continuous value creation.
We automated workflows, improved visibility across IT operations, and introduced predictive service management. This enabled proactive issue resolution, faster onboarding, and consistent support across a 24/7 environment. Through the MxP approach, IT became measurable, responsive, and aligned to what mattered most to users and the business.
Learn how Synoptek’s MxP-driven IT support enabled the organization to:
Customer: Women’s Health Connecticut (WHC)
Profile: As a healthcare managed services organization, WHC partners with OB/GYN, in-vitro fertilization, and other specialty women’s health practices to deliver growth strategies, payer engagement, revenue cycle management, EMR support, financial and HR management, M&A support, ancillary services, marketing, and risk management.
Industry: Medical Practices
Services: Managed IT Services
