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Home / Insights / Case Study / Comprehensive Suite of IT Services Helps a Value-based Women’s Healthcare Partner Improve Infrastructure Availability, Performance, and Security
The healthcare organization partners with OB/GYN, in-vitro fertilization, and other specialty women’s health practices to implement growth strategies, payer engagement, revenue cycle management, EMR support, financial and human resource management, merger and acquisition support, ancillary services development, marketing, and risk management services.
With more than 600 physician partners, the healthcare partner found it challenging to keep up with demands. The level of emergency and support tickets started to swell and there was an urgent need for operational efficiency in Knowledge Management and User Onboarding. Challenges included:
The healthcare partner was seeking an experienced and accountable service provider who could provide comprehensive 24×7 IT Operations Management. They wanted the partner to have extreme support responsiveness and risk mitigation capabilities as well as the ability to maximize efficiency and service levels.
They wanted the service provider to actively participate in business and IT planning, provide technology-agnostic guidance, and provide advisory-based support. They were also looking for IT Governance and IT Staff Rebadge Services.
To enhance the healthcare partner’s IT efficiency, Synoptek focused on Service Delivery continuity, elimination of operational gaps, as well as modernization of apps and services via continuous value creation and best-in-class services. The overall transition time was less than six months from Contract Signature to Go-Live.
We provided a range of services:
With Synoptek’s IT support, the healthcare partner has been able to achieve a number of business benefits:
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