| Customer: A healthcare practice management organization | Profile: The healthcare practice management organization based in the USA, providing a range of expert business and IT services to physicians and their patients, including revenue cycle management, operations, and application support. |
| Industry: Medical Practice | |
| Services: IT as a Service |
With more than 600 physician partners, the healthcare practice management organization struggled to meet evolving demands. The level of emergency and support tickets started to swell, and there was an urgent need for operational efficiency in knowledge management and user onboarding.
With Synoptek’s IT support, the organization has been able to:
- Minimize costs by almost 20%
- Enhance security, user experience and satisfaction
- Reduce unplanned outages
- Improve availability of data