The nonprofit school relied heavily on Dynamics CRM to manage daily processes. However, an incompetent partner’s implementation led to several issues in configuration, integration, user experience, data quality, etc.
Synoptek provided Dynamics CRM support services, initially focusing on issue resolution before expanding to enhancements and integrations. Using an onshore-offshore model and Agile Scrum methodologies, we enabled several integrations, enhancements, customizations, and data migrations.
Learn how Synoptek’s Dynamics CRM Support Services helped:
- Improve system efficiency by 90%
- Reduce support issues by 60%
- Ensure the accuracy of integrations by 95%
“We are very happy with the process enhancements made by Synoptek. The delivery and
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Customer: A nonprofit outdoor education school scanning and printing products and solutions
Profile: The school is dedicated to teaching environmental ethics, technical outdoor skills, wilderness medicine, risk management, and judgment across six continents
Industry: Nonprofit
Services: CRM Support
