The precision machinery manufacturer’s customer service team faced several challenges in managing a high volume of cases. Manually searching through emails, tracking customer interactions, and gathering case information was error-prone and time-consuming. The team often struggled to find the right data at the right time, leading to delays in responding to customer inquiries. Since the manufacturer already had a Microsoft ERP, it was clear that the best solution to streamline operations and improve customer service efficiency was to integrate a Microsoft Dynamics 365 Copilot solution.
Using a GenAI-based Copilot, the manufacturer aimed to automate several aspects of case management. The goal was to quickly extract key insights, consolidate relevant case information, and draft context-aware emails. By doing so, it hoped to eliminate manual effort, reduce errors, and improve the speed of their customer service responses.
Synoptek implemented a suite of Microsoft Dynamics 365 Copilot capabilities tailored to meet the manufacturer’s specific needs. These capabilities provided a seamless interface that allowed the customer service team to access all relevant case information in one place. Learn how our solution enabled the manufacturer to:
- Have all relevant case information in one place to ensure accurate and practical solutions.
- Get concise, comprehensive case summaries and deliver quicker, more informed customer responses.
- Leverage automated email suggestions to create emails in seconds, ensuring consistent messaging and reducing errors.
Customer: A globally recognized manufacturer of precision machinery
Profile: The manufacturer specializes in injection molding machines, die-casting machines, and machine tools and serves automotive, aerospace, medical, packaging, and job shops across the globe.
Industry: Manufacturing
Services: Dynamics 365 Copilot Implementation
