The nonprofit struggled to manage the high volume of daily email queries on cases. The manual process of reading and responding to each email was time-consuming and inefficient, which impacted community experiences. It sought to handle queries more effectively and ensure timely and accurate responses for efficient case management within a given SLA.
Learn how Synoptek’s suite of Generative AI development services helped:
- Reduce manual workload, improve overall operational efficiency, and streamline email management processes.
- Ensure prompt, contextually relevant, and accurate responses, reinforcing the organization’s commitment to responsive communication.
- Establish a centralized hub for managing customer queries, feedback, and interactions and improve customer communication tracking and analysis.
Customer: A nonprofit that shapes and coordinates a community sponsorship system that leverages the power of welcoming Americans.
Profile: The nonprofit is dedicated to growing the role of communities in the protection, resettlement, and integration of refugees and other forcibly displaced people.
Industry: Nonprofit
Services: Generative AI