The consumer credit reporting agency struggled to attract and retain customers as the business grew and competition intensified. It sought to better understand customers and create new product concepts that would resonate with them.
Learn how Synoptek’s suite of CX consulting services helped in:
- Innovating products to meet evolving customer needs.
- Empowering customers to feel more confident, empowered, and in better control of their financial outlook.
- Building a strong foundation for growth and seamless scalability.
“Working with the CX team taught me how to set up, train, and run an efficient and effective CX Center of Excellence. They are experts in their field and have extensive experience doing the work!”
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Customer: A multinational consumer credit reporting agency
Profile: The agency helps users, financial institutions, companies, and government agencies make critical decisions and live their financial best
Industry: Financial Services
Services: Consulting
