Case Study: Customer Experience

CX Consulting Services Empower a Credit Reporting Agency to Infuse a Culture of Customer Centricity

Customer: A multinational consumer credit reporting agency Profile: The agency helps users, financial institutions, companies, and government agencies make critical decisions and live their financial best
Industry: Financial Services
Services: Consulting

The consumer credit reporting agency struggled to attract and retain customers as the business grew and competition intensified. It sought to better understand customers and create new product concepts that would resonate with them.

Learn how Synoptek’s suite of CX consulting services helped in:

  • Innovating products to meet evolving customer needs.
  • Empowering customers to feel more confident, empowered, and in better control of their financial outlook.
  • Building a strong foundation for growth and seamless scalability.

“Working with the CX team taught me how to set up, train, and run an efficient and effective CX Center of Excellence. They are experts in their field and have extensive experience doing the work!”
– CX Director

Download the Full Case Study

Sign up for our Tech-Arc Monthly Newsletter

© 2024 Synoptek, LLC. All Rights Reserved.