The consumer goods company faced fragmented legacy systems, inconsistent processes, and challenges with master data, financial consolidation, and reporting. It needed a unified ERP platform and ongoing support to standardize global operations, stabilize integrations, reduce manual workarounds, and scale with evolving business needs.
Synoptek implemented Microsoft Dynamics 365 Finance and Operations using a standardized global template, integrating core finance, supply chain, product management, order fulfillment, and retail processes. Following go-live, Synoptek continued as the client’s long-term partner, providing application support, system enhancements, third-party integrations, reporting, security management, and upgrade support across the USA and EMEA.
The implementation helped unify global operations, streamline business processes, improve financial and operational visibility, and establish a scalable ERP platform supported by continuous enhancements and reliable application management.
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Standardized business processes across regions on a single ERP platform.
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Streamlined workflows and reduced manual workarounds through automation and targeted enhancements.
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Improved financial and operational reporting, integration monitoring, and user access management.
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Strengthened application stability and accelerated resolution of business-critical issues.
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Supported evolving business requirements through continuous improvements, integration enhancements, and structured upgrades.
Customer: A global consumer goods company
Profile: The customer offers a full line of outdoor lifestyle products, including lighters, knives, and candles
Industry: Consumer Goods
Services: Dynamics 365 Finance and Operations implementation, support, enhancements, integrations, development, reporting, and environment upgrades