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Home / Insights / Case Study / Operational Enhancement and Digital Transformation Services Help a Security Products and Services Company Boost Process Efficiency and Organizational Performance
As a leader in Security Products, Services, and Solutions, the client has operations in around 30 countries in Europe, the Americas, and the Asia Pacific. With annual revenue of around $700 million, the security company is witnessing tremendous growth and expansion.
The security client had a Greenfield Dynamics 365 Finance and Operations implementation with very few customizations. They had developed all custom business processes in Microsoft Dataverse and wanted to integrate data between the two systems, so all business operations can be seamlessly performed in the Dynamics 365 application.
Although they had implemented Logic Apps to integrate Prospect to Cash flow, they were facing performance issues while syncing data between the two systems. In addition, they carried out a Lasernet reporting implementation but document creation was a time-consuming process and they weren’t happy with vendor support either.
Data refreshment took about 2 hours for one execution, and this further delayed data synchronization on BI reports causing data discrepancy between the two systems. Moreover, while deploying Logic Apps from one environment to another, manual intervention was often required which made the process extremely cumbersome.
To resolve all these issues, the security client was looking for Synoptek’s expertise in data management, support, and rollout. They were looking for a partner who could closely work with business stakeholders to understand their analytics needs and provide the necessary support for execution and delivery. They also wanted the partner to create an array of BI solutions across customer service, finance, logistics, sales, field service, and enterprise service management, so SMEs could follow a standardized, data-driven decision-making process.
Synoptek has been working with the client via a consultative approach from the beginning, suggesting architectural enhancements and upgrades along with regular delivery to build confidence in our abilities while also establishing a long-term partnership.
We coordinated with Application Process Specialists for solution design and approvals, with SMEs to understand the application from a business viewpoint, and with the global team to ensure all solutions are in line with the business.
To help the security client keep up with the pace of growth and meet several requirements, we proposed and implemented a secure and robust integration framework for different business processes. In addition, we provided an array of operational, CRM, and BI Services:
Given that the security client has been leveraging Synoptek’s services for several years now, we have been able to drive growth through our responsive, high-quality, and versatile services. Capitalizing on our global Dynamics team and a great relationship with client executives, we have enabled the client to
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