The client used an in-house transportation management system (TMS) involving multiple environments, which posed operational challenges. Seeking a solution, the client wanted a partner to manage its IT infrastructure and end-user support across its corporate headquarters, distribution, and warehouse facilities, streamlining operations and ensuring better system management.
To manage a complex IT environment effectively, Synoptek focused on transforming the client’s people, processes, and technology, leveraging the IT Maturity Model to identify obstacles and drive progress. By evaluating the current maturity stage, Synoptek provided a range of IT management and support services from global operations centers across North America, helping the client turn IT into a strategic business asset.
Learn how Synoptek’s suite of IT Support Services helped the client:
- Optimize IT system performance and reliability
- Enable high levels of customer service
- Effectively run global operations
Customer: A premier third-party logistics company
Profile: The client provides creative supply chain solutions with an asset-lite transportation division, a top-tier asset-based dedicated fleet, and innovative omnichannel distribution and fulfillment services
Industry: Transportation
Services: IT Leadership, Workforce Productivity, Infrastructure Systems Management, Application Support, and Managed Cybersecurity
