The nonprofit faced challenges in delivering urgent mental health services due to legacy IT and ineffective communication tools. While its telepsychiatry service aimed to improve remote care, poor user experience and outdated VoIP and SMS apps hindered engagement, delaying care and highlighting the need for a more integrated and efficient system.
Synoptek provided a range of Managed Services, helping the healthcare nonprofit streamline communications, automate processes, and enhance data insights. We improved collaboration and patient engagement by implementing Microsoft Azure, 365, Teams Unified Communications, and a custom SMS app and enabled real-time reporting for better care delivery.
Read how Synoptek’s Managed Services helped the nonprofit:
- Save over $250,000, reduce call-related tasks by 625+ hours weekly, and eliminate the need for costly cell phones for 500+ employees.
- Minimize manual data entry by 50%, reducing timelines from 13 days to just 4.
- Drive a 4% revenue increase, improve compliance by 20%, and empower 400+ care providers to serve 5,000+ patients across 22 locations.
Synoptek helped us deliver highly informed, data-driven insights to support our patients; communicate more effectively with families in need; and increase staff capabilities.”
- President and CEO
Customer: A leading mental health and welfare agency
Profile: The nonprofit health and welfare agency provides innovative and effective programs and services for children, youth, young adults, and families facing serious life challenges.
Industry: Nonprofit
Services: ITaaS
