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Home / Insights / Case Study / ITaaS Suite Helps a Non-Profit Health and Welfare Agency Accelerate Mental Healthcare Delivery and Achieve Savings of Over $250,000
The non-profit agency provides support to nearly 17,000 individuals across six California counties. With a mission to cultivate hope and resilience for children, adults, and families facing serious mental health challenges, the non-profit was on the road to success. But as the company grew, it realized that its existing communications apps and legacy technical debt acted as a major roadblock in delivering urgent mental health services to individuals in need.
The agency developed its telepsychiatry offering in 2020 to address the mental wellness needs of at-risk individuals when access to remote care became essential. However, the user experience fell short. Generally dissatisfied with its hosted VoIP platform and faced with growing issues in its former SMS app, the agency migrated from its previous provider to Microsoft Teams.
SMS and group chats became a requirement for scheduling, reminders, support groups, crisis text lines, and text therapy. Texting soon became the desired means of communication for patients and enabled the agency in mental health service engagement and delivery, especially to adolescent patients. Yet,
The non-profit agency was looking to streamline operations across three broad areas:
Synoptek has been an IT Outsourcing partner for the healthcare non-profit since 2018, offering a range of workforce productivity, application development, and data warehouse services. We built a consolidated strategy to help the non-profit agency overcome its communication needs. We recommended implementing a host of products, including:
To meet the non-profit’s core purpose, Synoptek proposed a unified system built on Microsoft to streamline data collection and communications integration. This approach included:
Synoptek’s ITaaS suite allows the non-profit agency to evolve its operations and effectively provide much-needed, reliable care to patients. The digital transformation of communication creates more opportunities for the agency to better serve and support its community with critical mental care.