Case Study: ITSM

ServiceNow Streamlines Request Management for Cloud Communications Company

Customer: A cloud communications company Profile: The client empowers organizations to leverage communications and data to add intelligence and security to every step of the customer journey.
Industry: Software Development
Services: ServiceNow

The cloud communications company relied on several point solutions to handle ITSM. This limited visibility and affected reporting, asset management, and request management.

Synoptek implemented key ServiceNow modules including ServiceNow IT Service Management, ServiceNow HR Service Delivery, and ServiceNow App Engine, helping the client:

  • Automate critical IT Service Management tasks
  • Improve reporting and metrics visibility
  • Standardize asset management and request management

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