During the merger of two high-growth cloud communications companies, challenges arose from disparate IT support teams, siloed service management solutions, and manual processes for reconciling end-user hardware assets. Legacy systems and a lack of visibility into end-user computing assets hindered finance teams, while third-party demand management was disconnected from a standard Asset Management process, limiting network visibility.
Synoptek implemented ServiceNow as a unified platform to support the organization’s growth, integrating key modules such as IT Service Management for optimized operations, HR Service Delivery to enhance employee experiences, and App Engine for rapid custom application development.
Learn how Synoptek’s ServiceNow Managed Services helped the client:
- Automate critical IT Service Management tasks.
- Improve reporting and metrics visibility.
- Standardize asset management and request management.
Customer: A cloud communications company
Profile: The client empowers organizations to leverage communications and data to add intelligence and security to every step of the customer journey.
Industry: Software Development
Services: ServiceNow
