A logistics company faced inefficiencies due to manual updates of load details on customer EDI portals, a lack of automation in IT support processes, and challenges managing Microsoft 365 licenses. As shipment volumes and business complexity grew, these manual tasks became time-consuming, error-prone, and unsustainable, prompting the need for automation to boost productivity and reduce operational burden.
Synoptek implemented a suite of Robotic Process Automation (RPA) solutions tailored to the client’s needs. A BluJayBot was developed to automate shipment status updates from TMS to the customer portal. A multi-phase SupportBot automated IT support ticket processing in Azure DevOps, providing real-time tracking, updates, and stakeholder notifications. A License Management Bot was also introduced to monitor usage, suggest optimizations, and automate Microsoft 365 license adjustments.
Synoptek’s robotic process automation services enabled the logistics company to:
- Reduce invoice upload time from 3 hours to 30 minutes with 99% accuracy.
- Streamline load closing and shipment tracking processes.
- Automate IT support operations and enhance issue resolution.
- Improve license management and cost control.
- Enhance productivity, reduce errors, and improve scalability.
Overall, this has been a very successful partnership and very effective business relationship; it has given us a platform and the IP for integrated business operation that will allow us to be nimble, agile, and competitive in the rapidly evolving Logistics industry and propel us to the forefront of technology evolution.”
- CIO
Customer: A logistics solution provider
Profile: The client provides logistics solutions to freight forwarders and customers in a variety of industries across the United States.
Industry: Logistics and Supply Chain
Services: Robotic Process Automation
