The natural gas producer faced several challenges in consolidating data from across the business, which hindered its ability to develop assets safely and responsibly.
To address the client’s challenges, Synoptek implemented ServiceNow and established a robust Configuration Management Database (CMDB) and modernized IT Service Management (ITSM) and IT Operations Management (ITOM) to enhance oversight, eliminate shadow IT, and support proactive change management
Learn how Synoptek’s ServiceNow Managed Services helped the client:
- Better understand IT dependencies and enable alignment with business expectations.
- Get a comprehensive view of IT assets and their relationships for improved decision-making.
- Easily identify shadow IT through efficient asset mapping, reducing reliance on redundant technologies.
- Establish effective change management practices, minimizing disruptions and risks.
Customer: An independent natural gas-weighted exploration and production company
Profile: The company is focused on the exploration, acquisition, and production of natural gas, crude oil, and NGL in the Appalachia and Anadarko basins.
Industry: Oil and Gas
Services: ServiceNow
