ServiceNow Improves CMDB Health Score for Community Credit Union

The credit union’s initial implementation of ITSM was poorly executed, leading to inconsistent and unreliable CMDB data. The “Quick Start” approach employed by a previous ServiceNow made critical decisions around asset management, incident resolution, and system health monitoring unreliable. This hampered operational efficiency and put the organization at risk of non-compliance and potential security vulnerabilities.

To resolve these issues, Synoptek enabled a more tailored and strategic ServiceNow implementation, enabling the credit union to fully leverage modern capabilities, improve data accuracy, and optimize its IT operations to meet long-term business goals.

Learn how Synoptek’s suite of ServiceNow Managed Services helped:

• Improve the health of the Configuration Management Database (CMDB)
• Maintain robust governance across discovery technologies, reducing the risk of misconfigurations and enhancing compliance
• Streamline service management processes by automating routine tasks, reducing manual workloads, and freeing IT resources for more strategic initiatives