Army garrison residents were involved in a housing crisis during which home maintenance would take upwards of 30 days to complete. With no visibility into the state of their case or claim, they were eager to implement a ServiceNow solution as the crisis reached congressional visibility.
Synoptek implemented ServiceNow modules to improve resident visibility and enable efficient personnel tracking and dispatch. Integration with the Army’s financial system ensured accurate tracking, while the mobile app accelerated task completion and streamlined reporting for field personnel.
Learn how Synoptek’s suite of ServiceNow Managed Services:
- Enabled real-time status updates
- Ensured accurate Demand Maintenance Order tracking
- Automated maintenance auditability and reporting
Customer: The land services branch of the United States Armed Forces
Profile: The army aims to fight and win wars by providing prompt, sustained land dominance across the full range of military operations and spectrum of conflict in support of combatant commanders.
Industry: Armed Forces
Services: ServiceNow
