Army garrison residents were involved in a housing crisis during which home maintenance would take upwards of 30 days to complete. With no visibility into the state of their case or claim, they were eager to implement a ServiceNow solution as the crisis reached congressional visibility.
Learn how Synoptek’s suite of ServiceNow Managed Services enabled:
- Real-time status updates
- Accurate Demand Maintenance Order tracking
- Automated the audibility of maintenance and enabled instant reporting
Customer: The land services branch of the United States Armed Forces
Profile: The army aims to fight and win wars by providing prompt, sustained land dominance across the full range of military operations and spectrum of conflict in support of combatant commanders.
Industry: Armed Forces
Services: ServiceNow