The furniture manufacturer relied on the same communication platform and carrier for over 10 years. Over time, the organization increasingly experienced connection issues that negatively impacted internal and external communication capabilities.
Synoptek’s implementation of the Microsoft Teams Phone System and integration with Five9 enabled a central hub of workforce productivity, simplifying the entire IT environment into one elegant solution. By streamlining business processes, the client has been able to:
- Reduce the time spent conducting phone calls by up to 1.25 hours a week per employee.
- Gain over 250 hours of weekly time savings and over 13,000 hours of yearly gained productivity.
- Elevate both customer and agent experiences by enabling organization contact centers with AI, automation, and cloud via Five9.
We had so many issues with our former platform and carrier for the better part of a year. We were constantly having dropped calls and poor audio issues until we said enough is enough. We have got to make a change. That’s what drove us to Teams and Five9.”
- Edward A – Director of IT
Customer: A privately held furniture manufacturer with U.S. headquarters in Marlton, New Jersey that provides customer care on a global scale.
Profile: The group originated in 1966 with the vision of manufacturing well-made office furniture at affordable prices through a world-wide network of suppliers, manufacturers, and distributors.
Industry: Manufacturing
Services: Microsoft Teams Phone System, Five9 Contact Center, Five9 Technical Account Management Services
