Organizations today are looking to implement new fulfillment strategies to keep up with evolving customer expectations. From buy-online-and-ship-home to buy-online-and-collect-from-store, companies must have the right tools and systems to cater to different e-commerce systems and fulfillment partners.
Learn how Intelligent Order Management in Microsoft Dynamics 365 enables these organizations to navigate the complex web of modern-age fulfillment models and facilitate timely and secure deliveries to customers globally.
Intelligent Order Management in Microsoft Dynamics 365 – An Introduction
Microsoft Dynamics 365 offers Intelligent Order Management capabilities, allowing organizations to manage order orchestration through fulfillment seamlessly. It enables them to capture information from various internal and external systems and partners and orchestrate order flows across different platforms and apps.
Whether organizations are implementing business-to-consumer, direct-to-consumer, or business-to-business order process flows, Intelligent Order Management makes all this possible. Sharing the common data model with other apps in the Dynamics 365 ecosystem allows users to track orders, regardless of whether they’ve been generated in e-commerce systems, POS systems, and CRM apps.
Critical Components of Intelligent Order Management
Dynamics 365 Intelligent Order Management is built on the Microsoft Power Platform and leverages the Power Apps model-driven apps infrastructure. It is easily extensible and can be scaled to support high transaction volume.
Intelligent Order Management Architecture
Source: Microsoft
Intelligent Order Management in Dynamics 365 is built on several critical components:
- The data integration pipeline connects upstream and downstream systems to receive and push changes as orders move through the order flow.
- The orchestration engine visualizes the business process and compiles the designed process into Power Automate flows for the business user.
- Insights enable data visualization in Power BI and data analysis in machine learning models using AI Builder.
- Providers facilitate order and fulfillment information sharing between different platforms and apps.
- Power Automate connectors allow Intelligent Order Management to connect to an ecosystem of platforms and apps and populate marketplaces, e-commerce systems, fulfillment and logistics systems, and partners.
- Real-time inventory visibility provides a unified, global view of the inventory positions across all legal entities.
- Fulfillment optimization allows users to define different fulfillment strategies and determine the best location to fulfill an order.
Intelligent Order Management Benefits
Intelligent Order Management in Microsoft Dynamics 365 offers several benefits to organizations:
- Single pane of glass: The Intelligent Order Management app allows users to view orders and their fulfillment states via a single pane of glass – regardless of the order source or fulfillment method.
- Seamless data transfer: Providers can seamlessly transfer information about orders and fulfillment information between different platforms and apps – without switching between them.
- Customizable flows: Users can use pre-built flows to manage an order’s journey or customize business processes to track orders according to their unique requirements.
- Real-time visibility: With Intelligent Order Management, users can see inventory in the supply network in real-time. This helps them make evidence-based decisions and communicate the correct inventory information from source and target systems through different flows and providers.
Transform Order Fulfillment with Dynamics 365
As companies navigate new order fulfillment challenges, Microsoft Dynamics 365 Intelligent Order Management can help coordinate, standardize, and optimize orders. Offering a single point of order orchestration allows teams to capture orders from a mix of channels and systems, maximizing the speed of delivery, minimizing costs, improving customer satisfaction, and driving higher gross margins.
Intelligent Order Management can give you a competitive advantage in order fulfillment. Install Dynamics 365 and enable the app today to meet your customers’ needs quickly and effectively
