Advanced Tools, Best Practices, Skilled Staff, We Can Help
As an IT Executive you are faced with growing demands on your IT department, but not a growing budget, or increase in IT staff. You are looking for help in different areas whether its 24×7 help desk support, process and tools to manage service levels, additional IT expertise, or project management support. Synoptek partners with IT Executives to help manage the day-to-day IT tasks so you can focus on IT projects needed to reach your business goals.
- System availability objectives
- System performance objectives
- Business hours response-time objectives
- After hours response-time objectives
- Full SLA management of service incidents
- Service-level driven reporting and escalation
- Incident tracking, user surveys, problem management
- Self-service web portal updates to issues
- Priority-based queuing and escalation
- Alignment between IT and business processes
- Single point of contact for all IT issues
Here are a Few Ways We Can Help You:
Synoptek leverages industry best ITIL-based practices, tools, and methodologies to manage your IT systems and devices at the highest level of service. We deliver an advanced IT Service Management solution paired with customized Service Level Agreements (SLA’s) designed to meet your specific needs.
- Project Management
- IT Service Management Services (ITSM)
- IT Assessments / IT Strategy
- Cloud Support & Migration
- 24x7x365 US-based Help Desk
- Disaster Recovery
- Data Center Managed Hosting
- Advanced Device Monitoring
The Synoptek Advantage:
- Gain access to our $1 million investment in the latest IT monitoring and management toolsets.
- Acquire IT professionals that meet the right qualifications and have all the certifications to perform their jobs at an industry leading level.
- Faster problem resolution for all of your technical issues from our certified remote support engineers at three US -based service centers.
- Peace of mind knowing that we have you covered when your in-house IT staff members are away on vacation, or out due to illness.
- Our seasoned senior IT executives work with you to align your technology with your business objectives.
Synoptek takes a different approach, serving as a trusted adviser to clients to offer value, innovation, assurance, and integrity in every customer interaction. Synoptek’s managed services model optimizes IT system performance and reliability while creating a predictable and sustainable IT environment that proves cost effective for our clients.