Ok, it’s no news technology changes, and we understand that for a period of time, railroad technology may have been a prominent infrastructure investment.
Employee collaboration and customer care rate as the most significant infrastructure investments today’s business environment. How is your business making this investment? Are you still purchasing train engines and railroad track?
Employee collaboration and customer care are business objectives every IT infrastructure needs to support. These items include unified communications capabilities with the ability to maintain a virtual workplace with multiple remote sites, home-based employees and mobile access. Being “easy to do business with” is a key component of a successful business for both clients and employees.
Deploying these IT capabilities is both a significant investment in capital and staff. These investments require expensive software tools and sophisticated IT professionals to operate. Mobile and virtual workplace environments are driving the need for 24×7 Help Desk support to achieve the maximum benefit of these investments. After making these investments, you have ongoing support costs and may not yet have the flexibility to handle shifting capacity requirements. How much railroad track are you willing to purchase? and most importantly, these capital investments will soon become technologically obsolete.
Managed IT services combined with 24×7 Help Desk support can support changing workforce needs without the costs involved with implementing and supporting premises infrastructure. Service Level Agreements (SLA’s) can be customized to meet specific client needs. Advanced IT Service Management (ITSM) tools specifically designed for Managed Service Providers can manage settings, features and perform the administrative tasks that keep you from focusing on key business objectives. Just pay for the time you use the train and track when you need it.
Pictured is one of the new Shinkansen “Bullet Trains” reaching 275 MPH in Japan.