Faq : Managed Services

What are Managed IT Services?


Managed IT Services is the process of contracting information technology tasks such as software development, data management, and cloud monitoring to competent and skilled third parties. The principal reasons to embrace Managed IT Services are access to niche expertise, better price-to-quality ratio, and ease of organizational growth. For instance, companies frequently opt for Data Storage Managed Services because hiring a third party for data management is less expensive than purchasing and maintaining their own data storage equipment and facilities.

What is the History of Managed IT Services?

Managed IT Services emerged in the late 1990s as businesses outsourced their IT needs. Initially, companies sought help with basic IT management tasks, but Managed IT Service Providers now offer a wide range of solutions, from proactive monitoring to cloud services and more. Today, Managed IT Services provide comprehensive and flexible support which is crucial for the efficient functioning of modern-day businesses.

What is the Managed IT Services Model?

The Managed IT Services model revolutionizes how businesses handle their technology needs. Providers deliver comprehensive IT support, from setup to monitoring and proactively assessing infrastructure for threats and enhancements. Offered at flat, tiered rates, clients choose service levels tailored to their needs with the flexibility to adjust as their business evolves. By providing affordable software-as-a-service (SaaS) solutions, Managed IT Services enable partners to streamline their business operations and increase efficiency.

What is Included in Managed IT Services?

Managed IT Services offer comprehensive support for an organization’s technology infrastructure. These services include monitoring, maintenance, cybersecurity, software updates, cloud management, data backup, help desk support, and IT consulting. SLAs ensure timely issue resolution and scalability for evolving business needs.

What is the difference between Managed IT Services and Outsourcing?

Outsourcing is the allocation of IT tasks to an external service provider. It generally comprises utility services, software as a service, and cloud-enabled outsourcing and helps organizations reduce costs and accelerate time-to-market.

Managed Technology Services deals with the end-to-end management of technology-related tasks to a skilled and competent partner. They enable a more holistic and comprehensive approach to technology management and offer vital strategic advice on potential risks, challenges, and areas of improvement. With a high degree of oversight, they enable the development of a technology roadmap that is effective, long-lasting, and built in the interest of the business.

Are Managed IT Services the Same as SaaS?

While SaaS provides companies with software that they can use over the cloud, Managed Technology Services go a step further. They encompass a range of technology support services that span different networks, devices, and applications and help organizations leverage their technology systems most effectively.

What are the Benefits of Managed IT Services?

Managed IT Services offered by a proficient Managed Services Consulting company can help businesses cut costs, shorten time to market, and get access to external expertise, assets, intellectual property, and other benefits. Here are the top 4 benefits of Managed IT Services:

1. Reduced Expenses

When you partner with a competent Managed Services company, you benefit from significant cost reductions, including reduced compensation for personnel and lower infrastructural and operational costs.

2. Significant Time Savings

Partnering with a Managed Services Consulting company can help cut time and costs of advertising, interviewing, selecting, and training new in-house staff. Instead, you can leverage the skills and competence of IT experts who are well-versed with the latest trends and best practices.

3. Access to Global Talent Pool

Outsourcing Managed Services to an expert Managed Services Provider allows you to reach out to professionals globally who may be in short supply or unavailable locally. It brings extensive worldwide, world-class resources to meet the needs of customers.

4. Uninterrupted Workflow

Managed IT Services also allow you to run your business around the clock – thanks to 24/7 support by certified experts and the presence of a global delivery model.

What are the Different Types of Managed IT Services?

The support and management of any technology or service area can be a candidate for Managed IT Services. However, here are the top service areas:

1. IT Infrastructure Managed Services

IT Infrastructure Managed Services help monitor and support IT systems, applications, and infrastructure 24/7. They enable organizations to focus on driving their business forward and not worry about the day-to-day management of the technology foundation that keeps their business running.

2. Application Management Services

Modern applications require continuous management throughout their lifecycle. Application Managed Services help organizations support and maintain the performance and functionality of their applications. From resolving incidents to responding to user requests that require specific product knowledge and expertise, using the best tools and strategies, organizations can improve application uptime, scalability, and security.

3. Data Managed Services

As organizations continue to collect humongous amounts of data, managing and maintaining these datasets has become a global challenge. Data Managed Services help organizations efficiently manage organizational data while keeping up with the volume of data growth. They also aid in cleansing and storing data, analyzing it for insights, and helping organizations make evidence-based business decisions.

4. Cloud Management Services

As the cloud lays the foundation of digital transformation initiatives, planning the migration, managing resources, and ensuring availability while optimizing cloud costs isn’t easy. Cloud Management Services enable organizations to leverage a comprehensive suite of expert services to streamline day-to-day cloud management. They also help maintain cloud functionality, address security and privacy concerns, and boost cloud ROI.

5. Workforce Productivity Managed Services

As the global workforce gets increasingly hybrid, managing and empowering geographically dispersed employees is a challenging task. Workforce Productivity Managed Services set the foundation of an interconnected and interoperable workplace of the future. With the implementation and regular management of modern productivity tools, these services can eliminate silos and help organizations re-imagine collaboration between cross-functional teams while maintaining the highest levels of security and functionality.

6. Cybersecurity Managed Services

Technology advancements have made the cybersecurity landscape extremely vulnerable to attacks. Cybersecurity Managed Services aid organizations in establishing the right cybersecurity controls and policies across networks, servers, applications, users, and secondary devices. Via continuous monitoring, they help strengthen enterprise security while enabling companies to keep pace with the rapidly evolving threat landscape.

What is the Impact of Managed Services on In-house IT Teams?

Opting for Managed Services can enable your internal IT team to focus on more strategic initiatives that can drive your business forward. This can help increase your organization’s efficiency and enhance your ability to offer better customer service.

By partnering with a Managed IT Provider, you can proactively mitigate potential disruptions rather than relying on your internal team to react to emergencies. Essentially, you can avoid the wait-and-fix approach and instead focus on preventing issues from arising in the first place.

Are Managed IT Services Cost-Effective?

Managed IT Services lead to significant cost savings. However, the actual cost depends on various factors such as the location of the Managed Services provider, the level and variety of services opted for, your security and compliance requirements, level of communication and collaboration, delivery model, billing cycle, SLAs (service-level agreement), and support metrics.

Leveraging SynoptekMANAGE

At Synoptek, we understand that after the initial evaluation and implementation of technologies, managing them consistently and running them efficiently while meeting business goals is a complex and challenging task. SynoptekMANAGE comes bundled with tried and tested plans to help you protect your enterprise, optimize human and technology resources, and grow by maturing processes and capabilities.

As a skilled Managed Services Provider, our offering helps you redefine your operational processes, integrate systems, optimize automation, and create reporting mechanisms. The ultimate goal of SynoptekMANAGE is to enable you to effectively manage and evolve technology in a high service level, high-quality manner.

Accelerate your business and technology evolution with world-class Managed Services