The Evolution of Customer Success - by Bo Bray

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In today’s dynamic technology landscape, customer success is no longer simply about keeping the lights on. It’s about forging strategic partnerships that drive mutual growth.

Join Bo Bray, a seasoned Senior Business Development Manager, as he talks about the evolving role of customer success in IT services and the strategies that lead to enduring client relationships. In this insightful video, Bo shares first-hand experiences that shaped his approach to technology consulting and its impact on customer success.

Key points discussed:

Strategies to ensure customer satisfaction
Challenges in maintaining client relationships at the executive level
Synergy between risk management, business process improvement, and customer retention

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The Evolution of Customer Success - by Bo Bray, Senior Business Development Manager

The Evolution of Customer Success - by Bo Bray, Senior Business Development Manager

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