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Home / Insights / White Paper / Modernize Your MarTech Stack for Growth and Customer Satisfaction
November 4, 2024 - by Will Payman
The digital revolution has fundamentally transformed the marketing landscape, catapulting marketing technology to the forefront of business strategy. What began as a modest array of 150 solutions in 2011 (as tracked by Martech.org) has exploded into a vast ecosystem, with projections indicating over 14,000 offerings by the end of 2024. This remarkable 42% compound annual growth rate signifies the pivotal role technology now plays in marketing operations and customer engagement.
As customer expectations continue to rise and competition intensifies, modernizing your MarTech stack is no longer a luxury—it’s a necessity. Customers now expect companies to understand their needs, remember interactions across channels, provide relevant messaging, and offer seamless experiences.
This white paper discusses the following:
You will be able to find actionable insights to:
Will Payman, a Senior Director of Strategy—CX at Synoptek, leads the digital strategy and analytics discipline for various clients across different industries. He supports clients with digital strategy activities and deliverables, including competitive analysis, opportunity assessment, current state assessments, and strategy development. Additionally, he leads the analytics team, overseeing setup, reporting, insights, and recommendations for experience improvements.